EHR Training Specialist

Job Description

Job Description

INTRODUCTION:

Central Neighborhood Health Foundation is a Federally Qualified Healthcare Center (FQHC) committed to the Triple Aim as described by the Institute for Healthcare Improvement. Improving the US health care system requires simultaneous pursuit of three aims: 1) improving the experience of care, 2) improving the health of populations, and 3) reducing per capita costs of health care. Preconditions for this include the enrollment of an identified population, a commitment to universality for its members, and the existence of an organization (an "integrator") that accepts responsibility for all three aims for that population.

SUMMARY:

The Electronic Health Records (EHR) Support Specialist provides technical and functional support for the organization’s EHR systems and related healthcare applications. This role serves as a liaison between clinical staff, administrative users, and IT teams to ensure efficient system performance, user adoption, issue resolution, and compliance with healthcare regulations. The specialist assists with troubleshooting, training, workflow optimization, system maintenance, and ongoing support for EHR operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to the following functions:

• Provide frontline support for EHR related issues, including troubleshooting user access, workflows, templates, interfaces, and system functionality.

• Develop template customizations recommendations and system/practice template configurations.

• Prepare recommendations and/or alternatives that address existing and potential areas of improvements.

• Respond to help desk tickets, phone calls, and user requests in a timely and professional manner.

• Train new and existing staff on EHR workflows, best practices, and system updates.

• Assist with EHR implementation projects, upgrades, testing, and optimization initiatives.

• Collaborate with clinical, administrative, and IT teams to identify workflow improvements and enhance system usability.

• Maintain user accounts, permissions, and security settings in accordance with HIPAA and organizational policies.

• Document issues, resolutions, procedures, and system changes accurately.

• Monitor system performance and escalate complex technical issues to vendors or higher-level IT support when necessary.

• Support data integrity, reporting, and quality assurance activities.

• Participate in downtime procedures and disaster recovery planning.

• Create and update user guides, training materials, and knowledge base documentation.

• Stay current on healthcare technology trends, regulatory requirements, and EHR system enhancements.

• Provide regular status updates to VP of IT for all assigned tasks.

• Performs other related duties as assigned.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE:

• Associate’s or Bachelor’s degree in Health Information Management, Information Technology, Healthcare Administration, or a related field preferred.

• 1–3 years of experience supporting EHR systems in a healthcare environment preferred.

• Knowledge of healthcare workflows, medical terminology, and HIPAA regulations.

• Strong troubleshooting and customer service skills.

• Ability to communicate effectively with both technical and non-technical users.

• Experience with Microsoft Office Suite and ticketing/support systems.

NECESSARY SKILLS:

• Knowledge of Electronic Health Records (EHR) systems, healthcare information technology operations, clinical workflows, and patient registration processes.

• Understanding of HIPAA regulations, patient privacy standards, healthcare compliance requirements, and data security principles.

• Familiarity with medical terminology, clinical documentation practices, and healthcare support operations.

• Strong technical troubleshooting, analytical, and problem-solving abilities related to healthcare software and system functionality.

• Ability to diagnose, resolve, and escalate EHR system issues in a timely and professional manner.

• Strong verbal and written communication skills with the ability to explain technical concepts to non-technical users.

• Excellent customer service skills with the ability to build effective working relationships with clinical, administrative, and IT staff.

• Ability to train and support end users on EHR workflows, procedures, and system functionality.

• Proficiency in Microsoft Office applications, ticketing systems, and healthcare software applications.

• Ability to document procedures, incidents, resolutions, and system updates accurately and thoroughly.

• Strong organizational skills with the ability to prioritize tasks, manage multiple assignments, and meet deadlines in a fast-paced healthcare environment.

• Ability to maintain confidentiality and appropriately handle sensitive patient and organizational information.

• Ability to work independently and collaboratively as part of a multidisciplinary team.

• Ability to adapt to changing technologies, workflows, and organizational priorities.

• Ability to participate in system testing, upgrades, implementation activities, and continuous process improvement initiatives.

WORK ENVIRONMENT

Described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Variations in conditions may occur under certain circumstances.

CONFIDENTIALITY

Maintains patient, employee, and Foundation confidentiality at all times, discussing patient or employee business only with appropriate parties who have a bona fide need to know; and communicating only the minimum amount of information necessary with respect to protected health information (PHI) as defined by the Health Insurance Portability and Accountability Act of 1996 (HIPAA).

1. AGREEMENT AND ACCEPTANCE

2. I HAVE READ THE ABOVE JOB DESCRIPTION AND FULLY UNDERSTAND THE REQUIREMENTS SET FORTH AND WILL PERFORM ALL DUTIES AND RESPONSIBILITIES TO THE BEST OF MY ABILITY.