Restaurant Host- TRAX

House Of Blues Host

Understand the HOB Hospitality Zone

Greet all guests promptly and courteously in a professional manner

Control the flow of guests coming into the restaurant and those who are waiting for a table

Obtain guests' names, number in party, physical description, arrival times and any needs for children when applicable

Direct guest to an appropriate location when on a wait

Utilizing the HOB reservation system, estimate and quote accurate wait times for tables

Show guests to tables, place menu in guest hands, wait for guest to be seated before leaving the table

Anticipate and respond to guest needs (guest satisfaction)

Market current and future shows, menu items and retail by placing all marketing literature on dining tables

Properly answer guest questions regarding the menu, music hall, events, related art, music, history and artists appearing at the House

Thank each guest for visiting the House and invite him/her to return in a friendly and sincere manner

Communicate to door host, kitchen and Manager on Duty the wait time, parties of eight (8) or more, and any planned special event; any and all information is necessary to ensure proper flow

Communicate to kitchen when large parties and special event parties have been seated

Keep host area clean and organized throughout the shift (shift mechanics)

Keep floor in host area free of spills, food, trash or other obstacles

Polish and clean all entry door windows throughout the shift

Maintain HOB safety and sanitation standards

Assist other employees and departments as needed (teamwork)

Adherence to standard operating procedures

Required to occasionally work Special Events that are scheduled throughout the venue

Required:

High School Diploma

Working knowledge of restaurant operations, seating procedures, guest relations, problem solving

Skill in diplomacy, handling multiple tasks, verbal skills, organizational skills, and interpersonal skills

Ability to diffuse possibly volatile situations with tact and diplomacy

Ability to seat guests in a high-volume restaurant at a pace that maximizes efficiency of service and performance of overall operations

Ability to adhere to the HOB uniform and appearance policy

Efficient in basic computer skills

Flexible availability- Position may require days, nights, weekends and holidays

Preferred:

High skill level of Open Table and/or other reservation software

Point of Sales (POS) knowledge, preferable MICROS

Previous Customer Service/ Host experience

Skilled in interpersonal communication and teamwork

Physical Demands/Working Environment:

Working environment is fast-paced, often loud and stressful

Position requires extended periods of prolonged standing and working on your feet

EQUAL EMPLOYMENT OPPORTUNITY

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

The expected compensation for this position is:

$15.97 USD Hourly

** Pay is based on a number of factors including market location, qualifications, skills, and experience.

Live Nation Entertainment