Program Administrator

O.C. Tanner is the global leader in software and services that improve workplace culture through meaningful employee experiences. Our Culture Cloud is a suite of apps designed to enhance the employee experience with strategic recognition, service awards, wellbeing, leadership, and events that help people thrive at work. Our Culture by Design approach provides expert services to organizations looking to create great workplaces.

Our global team of 1,500 people hail from 58 countries and speak 62 languages. As programmers, researchers, designers, client professionals and craftspeople we create the tech, tools and awards that connect employees to purpose at thousands of companies. Join us as we help people all over the world thrive at work.

O.C. Tanner is the global leader in software and services that improve workplace culture through meaningful employee experiences. Our Culture Cloud is a suite of tools and services designed to enhance employee experience with strategic recognition, service awards, wellbeing, leadership, and events that help people thrive at work. Our Culture by Design approach provides expert services to organizations looking to create great workplaces.


Our global team of 1,500 people hail from 58 countries and speak 62 languages. As programmers, researchers, designers, client professionals and craftspeople we create the tech, tools and awards that connect employees to purpose at thousands of companies.


Hybrid work schedule : Monday thru Wednesday at office, remote option Thursday and Friday.


The Program Administrator is part of O.C. Tanner's Client Success Department. In this position you are responsible for ensuring that our programs are configured and maintained to meet the needs of our clients.


Join us as we help people all over the world thrive at work. Here is where we need you most:


Essential Duties and Responsibilities

• Gain full understanding of O.C. Tanner technology to maintain and support configuration and updates to anniversaries program catalog merchandise and pricing.

• Demonstrate the ability to maintain focus and work effectively amidst multiple and competing demands.

• Effective at communicating and collaborating with internal teams via Zoom, email, phone, and face-to-face interactions to build trust and confidence. Engaging in active listening, taking ownership, and work with dignity and respect.

• Question requests that appear to conflict with processes or company business rules.

• Interpret requests to ensure clear understanding of expected outcomes and communicate with internal teams as needed to gain clarifications.

• Provide clear updates regarding status, delays, and completion of requests to ensure a positive client experience.

• Pay attention to detail to deliver accurate and high-quality outputs with 100% pricing accuracy.

• Configure, build and maintain changes to templated programs using Adobe Illustrator, InDesign and Photoshop and other internal systems.

• Format images of signatures, logos, and photos sent in from the client for the print and web brochures.

• Some Illustration of emblems, rings, and personalized awards for use in brochures and web sites may be required.

• Audit all changes on existing programs.

• Proofread copy for spelling and grammar and correct as necessary.

• Communicate with the assigned project team members to understand and execute on scope and schedule for each project.

KNOWLEDGE AND SKILLS


People Skills

• Ability to work in team environment: Collaborate closely with teams across Client Success and other departments within the company to ensure alignment with client expectations and contractual obligations.

• Ability to communicate with team members and to follow O.C. Tanner processes

• Client focused- meet on-time delivery and quality expectations

Project Management

• Ability to follow standard processes

• Organized and detail oriented

• Ability to multi-task and process work quickly, efficiently and accurately

• Aptitude for auditing for correct budget and pricing

• Other duties may be assigned

Personal Drive

• Self-starter with a strong sense of accountability and proven initiative.

• Strong problem-solving skills

• Ability to research complex issues

• Strong sense of pride and accountability to their jobs

Understanding Production Processes

• Strong analytical abilities with a high degree of accuracy

• Advanced knowledge of all related internal software applications:

• Design/Manufacturing Launcher

• SAP

• JIRA

• Award Text Application

• Personalized Awards (PA) system

• Sharepoint

• CRM

Industry Knowledge

• Proficient understanding of Adobe Creative Suite

• Proficient understanding and use of Mac OS

• Proficient understanding of Microsoft Office Suite

EDUCATION and/or EXPERIENCE:


High school diploma required with relevant work experience. Computer experience with developed working knowledge of Microsoft Office products is required.