IT Support Specialist I

Xplor Technologies powers the experiences at the heart of everyday life. Through modern vertical software, embedded payments, and AI-powered capabilities, we help businesses in fitness, recreation, golf and club, field services, laundry, education, and other membership-based and service-based industries simplify operations, uncover insights, and elevate customer and member experiences.

Job Description

We are looking for a talented IT Support Engineer to join our exciting, fast-paced organization! The IT Support Engineer will be responsible for providing first and second level IT support to our global employee base. A primary function of this position will be to support onboarding/offboarding requests, Incident/Request management. Hardware lifecycle, O365 and application support.

This is a great position for someone who is motivated to innovate, grow, and develop their technical competency. This position will support end users in multiple time zones.

Responsibilities:

· New Hires Requests, including building and imaging of laptops, app deployment and IT induction to all our new starters.

· Supporting AV equipment and teams rooms for onsite meetings and day to day use

· Troubleshoot, and resolve incoming incidents/requests, related to hardware, software, and access issues

· Work collaboratively with a global team of support technicians

· Create knowledge base articles and review existing content to keep information up to date

· Identify and recommend opportunities to automate processes where appropriate

· Accurately track asset inventory and submit hardware orders for approval to manager

Qualifications

What you should have

· 1-3 + years on a team focused on end user support

· 1-3 + years supporting enterprise environments (preferred)

· Experience supporting both Windows and Apple operating systems

· Experience working with Enterprise ITSM ticketing systems (including, but not limited to JIRA, Service Now, Salesforce ITSC or similar)

· Experience ordering equipment through established 3rd party vendors

· Established and effective technical troubleshooting methods

· Excellent written and verbal communication

· Highly organized and ability to operate in an autonomous environment

Additional Information

Values and Life at Xplor

Our five core values guide us from how we hire and recognise our team members to how we interact with our customers day to day:

• Find a better way
• Do the right thing
• Say it straight
• Win together
• Own the outcome

If these values sound like you, and describe people you want to work with, you will thrive at Xplor.

As an Xplorer, you will be part of a global network of talented colleagues who will support your success. We look for commonalities and shared passions and give people the tools they need to deliver great work and grow at speed.

Some of our perks and benefits are:

• Paid Parental Leave benefit programs
• #GiveBackDays/Commitment to social impact – 3 extra days off to volunteer and give back to your local community
• Ongoing dedication to Diversity & Inclusion initiatives such as D&I Council, Global Mentorship Program
• Access to free mental health support
• Flexible working arrangements

Ready to apply?

To start your application, please submit your resume, and we will be in touch as soon as we can. Please include the word "moonshot" at the top of your message to the Hiring Manager so that we know you took the time to read our job ad.

More about us  

More than 130,000 businesses in 72+ countries rely on Xplor to run their day and get paid, processing over $47 billion in payments annually. Our connected ecosystem helps operators spend less time managing complexity and more time delivering the experiences that matter most. 

Xplor is backed by world-class investors Advent International, Battery Ventures, and Silver Lake. 

Good to know

To be considered for employment, you must be legally authorized to work in the country you're applying for. Xplor does not sponsor visas, either at the time of hire or at any later time. 

We kindly ask you to apply through our careers portal or external job boards only . Please don't send your application via email.

To learn more about us and our products, please visit xplor.com/careers/ . 

We also invite you to check out our Candidate FAQs for more information about our recruitment process xplor.com/recruitment-faqs/ .

EEO and Artificial Intelligence

We believe in transparent hiring. We use an applicant tracking system that includes artificial intelligence-enabled features to assist with the screening and assessment of job applications, such as candidate scoring or ranking. These tools support our recruitment process, but all hiring decisions are made by our recruitment team following human review. We do not rely on artificial intelligence to make final hiring decisions. Find our Candidate AI Usage guidelines here .

Xplor is proud to be an Equal Employment Opportunity employer. We're dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability, veteran status and age. Applications are encouraged from all sectors of the community. All Information will be kept confidential according to EEO guidelines. 

Xplor is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Xplor will take steps to ensure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact us via View email address on us.fitly.work. 

We make it a priority to respond to every applicant.