Police Telecommunicator

Police Telecommunicator

The primary function of a Police Telecommunicator is to receive and prioritize Emergency 9-1-1 and nonemergency telephone calls from the public. Enters information into a Computer-Aided Dispatch (CAD) system and processes non-emergency and routine requests for police and security services. Dispatch appropriate emergency services such as police, fire, and emergency medical services. Monitors public safety units in the field. Retrieves computer data for emergency response personnel within the service area. The Police Telecommunicator may provide alarm and closed-circuit television monitoring services while performing multiple tasks concurrently in a fast-paced environment, maintaining a professional and positive demeanor. Serves as a Campus Security Authority as defined by the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act).

Minimum Education and Experience - High school diploma or equivalent. One year experience in customer service or related field. Basic Texas Commission on Law Enforcement (TCOLE) Telecommunications Operator license or is qualified to acquire a basic license.

Preferred Education and Experience - Associate's degree or thirty credit hours in Criminal Justice or related field. One year experience in a public safety or emergency communications field.

Other Qualifications - To the extent this position requires the holder to research, work on, or have access to critical infrastructure as defined in Section 117.001(2) of the Texas Business and Commerce Code, the ability to maintain the security or integrity of the critical infrastructure is a minimum qualification to be hired and to continue to be employed in the position.

Essential Duties and Responsibilities - Answers emergency and non-emergency calls for service. Receives and records information, and requests for police/security services in a computerized database. Dispatches field personnel according to need and priority of the request for service. Transmits and receives radio calls from field units via two-way radio. The ability to speak concisely and distinctly. Coordinate and maintain effective communications between field units and neighboring law enforcement agencies. Uses a computer aided dispatch system to enter, research and retrieve information. Monitor closed circuit television, security, fire and radiological related alarm systems. React calmly, quickly and decisively in emergency situations to obtain, summarize and relay information both orally and in written form. Must be able to follow oral and written instructions. Demonstrate the ability to handle multiple tasks, working under stressful conditions. Activation of emergency procedures for evacuations or similar emergencies. Operation of specialized communication networking computer terminal to access confidential and restricted law enforcement information. Compile information from different sources to develop a daily briefing or a log which provides information to assist in the daily operations of the agency. Other duties as assigned

Physical Demands and Working Conditions - Must be able to perform extensive standing, driving, walking, climbing; to lift up to 50lbs. regularly. Must be able to push/pull, stoop, kneel, grasping,talking, hearing, eye/hand/foot coordination.

A remote work schedule is not available for this position. This position is assigned to a rotating shift. Is safety a top priority for you? Are you able to actively listen and effectively communicate with individuals during an emergency? This may be the job for you! Apply now. Scheduling and Assignment: Will be required to work rotating shift assignments on day, evening, and nights with varying days off and on holidays. Subject to on-call reporting and shift changes during various types of unusual occurrences and emergencies. This position requires working in an enclosed, secure communications environment. Applicants must successfully complete a Public-Safety Telecommunication (PST) pre-employment test administered by the Police Department. This position is classified as security-sensitive, and thereby subject to the provisions of Section 51.215, Texas Education Code.

UT Dallas is an Equal Opportunity Employer with an employee-friendly and supportive work environment. Our comprehensive compensation and benefits package that is effective as of your hire date includes: Competitive Salary Tuition Benefits Internal Training BCBS PPO Medical insurance – 100% paid for full-time employees PPO and DHMO Dental Insurance Plan – PPO plans include ortho benefits Vision Insurance Long and short-term disability TRSRetirement Plan – defined benefit plan offering lifetime annuity upon retirement Voluntary Retirement Plan Options – additional savings opportunities with Tax-Sheltered Annuity Plans and Deferred Compensation Plans Dental/Vision/AD&D Paid time off Paid Holidays Paid Winter Break Fertility Benefits All UT Dallas employees have access to various professional development opportunities, including a membership to Academic Impressions, LinkedIn Learning, and UT Dallas Bright Leaders Program. Visit for more information. If you are looking for a rewarding career opportunity with great benefits? Look no further! Join our team!

Important Message - 1) All employees serve as a representative of the University and are expected to display respect, civility, professional courtesy, consideration of others and discretion in all interactions with members of the UT Dallas community and the general public. 2) The University of Texas at Dallas is committed to providing an educational, living, and working environment that is welcoming, respectful, and inclusive of all members of the university community. UT Dallas does not discriminate on the basis of race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, national origin, disability, genetic information, or veteran status in its services, programs, activities, employment, and education, including admission and enrollment. The University is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities. To request reasonable accommodation in the employment application and interview process, contact the ADA Coordinator. For inquiries regarding nondiscrimination policies, contact the Title IX Coordinator.