Dispatcher Reno

Pay Rate: $39.67 per hour

This is an on-site position.

Knowledge and Experience

• High school diploma or G.E.D
• 3 Years of transit experience or previous dispatch experience preferred.
• Must have valid driver license. CDL Class B preferred.
• Microsoft Office systems experience
• Multiline phone experience
• Experience working in a highly fast-paced environment.
• Experience working in a stressful
• Customer service experience in a fast-paced environment preferred.
• Demonstrated ability to maintain confidentiality and exercise professional judgment when handling employee passenger and operational information.
• Experience working in a team-oriented environment with a focus on professionalism accountability and ethical conduct.
• Union environment experience is preferred.

Skills

• Good judgement skills
• Demonstrated excellent written and oral communications and organizational skills.
• Demonstrated commitment to providing excellent customer service to passengers clients internal departments and external stakeholders.
• Ability to maintain a professional respectful and courteous demeanor when interacting with customers operators coworkers and management.
• Ability to effectively manage difficult customer interactions and resolve concerns in a calm and professional manner.
• Strong conflict resolution and interpersonal communication skills.
• Ability to handle stress including emergency situations.
• Computer skills frequent use of Keyboard & Mouse.
• Ability to effectively decipher maps.
• Reasoning skills and decision making.
• Ability to effectively interpret contract rules and requirements.

Key Accountabilities

Job Information

• Supervise drivers in directions and immediate situations.
• Coordinates dispatching of drivers by receiving and transmitting radio calls.
• Inputs and retrieves computer data quickly.
• Answers questions and provides information to the drivers and clients over the telephone.
• Provide exceptional customer service by responding to customer passenger and operator inquiries in a professional timely and courteous manner.
• Utilize sound judgment and problem-solving skills to resolve service-related issues while maintaining a positive customer experience.
• Makes accurate entries into automated computer system.
• Maintains accurate up-to-date files and logs.
• Assists drivers in ensuring clients are delivered in a timely manner.
• Handle emergencies as they arise.
• Assemble schedules for the following day of service.
• Clearly document all cancellations and no shows.
• Assist in other departments as needed.
• Effectively communicate any problems or issues with managers as situations arise.
• Maintain the highest standards of professional workplace ethics integrity accountability confidentiality and respect in all interactions.
• Foster a positive and inclusive work environment through professional communication and collaboration with coworkers operators management and customers.
• Conduct all job duties in accordance with company policies ethical standards and applicable regulations.
• Creative thinking problem solving reasoning and decision-making abilities.
• Email and Internet Microsoft Office Applications Suite

• May be able to sit for 6 hours a day.
• Must use computer keyboard and monitor for 6 hours a day.
• Answer multi line phones

Customer Service and Professional Conduct

• Serve as a professional representative of the organization when interacting with passengers operators vendors employees and members of the public.
• Provide prompt accurate and courteous responses to inquiries complaints and service concerns.
• Demonstrate professionalism integrity honesty and respect in all business interactions.
• Maintain confidentiality of operational personnel and customer information.
• Support a workplace culture that promotes teamwork accountability diversity inclusion and mutual respect.

Physical Demands and Work Environment:

The physical demands and work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of the accommodation may be requested to enable individuals with disabilities to perform the essential functions.

All roles may entail to varying extents the following physical demands:

• Long periods (potentially exceeding 8 hours per day) of walking standing sitting bending pushing pulling climbing lifting balancing stooping twisting squatting handling materials repetitive hand-wrist motions and traversing uneven surfaces;
• Exposure to both extreme heat and cold;
• Exposure to loud noises fumes and airborne particles;

In addition to the above demands inherent in every role the following roles may entail unique physical demands including:

• Operators/Drivers may work inside or outside vehicles and may operate vehicles for over 8 hours per day.
• Operations Supervisors and Managers may split their work between an office setting looking at a computer screen/electronic device and active transit field locations driving in a vehicle.
• Maintenance Employees may be exposed to toxic or caustic chemicals in a ventilated maintenance shop and may work with personal computers laptops electronic hand-held devices complex electrical schematics diagnostic software and testing devices and other heavy machinery.
• Office Staff may work indoors in air-conditioned or well-ventilated facilities including offices and cubicle spaces equipped with a telephone and computer and may entail typing or looking at a computer screen.

Additional Statements:

• Drug screening: Pursuant to Department of Transportation regulations employment for safety-sensitive positions will be contingent upon passing apre-employment drug screen and a physical examination. Keolis maintains a drug-free workplace. Employment will also becontingent upon completion of abackground check consistent with applicable federal state and/or local laws.
• Safety commitment: Safety is a way of life atKeolis. By placing safety first we ensure the wellbeing of our employees customers and communities. Together we canbecome the safesttransportation company in the world.
• Environmental commitment: Keolis is committed to protecting the environment by minimizing the impact of our operations on the communities wherewe operate.
• EEO statement: Our policy is to afford Equal Employment Opportunity to qualified individuals regardless of their race color sex religion age creed marital status national origin ancestry physical or mental disability sexual orientation pregnancy status genetic information veteran status gender identification or any other status protected by applicable law. If you require a reasonable accommodation to participate in the application or interview process please contact Keolis complies with federal and state disability laws and provides reasonable accommodations to qualified applicants.
• Work authorization: Applicants must be authorized to work in the United States. Keolis does not sponsor visas for this position
• Disclaimer and closing statement: The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of employees assigned to this job. Keolis is committed to offering our employees competitive compensation and benefits opportunities for development and growth throughout an exciting and rewarding career and the safest work environment possible.