Medical Assistant - Float

Float Medical Assistant – Full Time (Grand Rapids–Based, Multi-Site Support)

Cherry Health is seeking an on-site Medical Assistant to float between our clinic locations to provide coverage for vacations, sick leaves, and other staffing needs. This role is ideal for an MA who enjoys variety, adaptability, and supporting multiple teams across our organization - travel between clinics is expected.

Where You'll Float

• This role primarily supports Cherry Health clinics located in the downtown Grand Rapids area.
• In addition, float coverage may occasionally be needed at our clinics outside of GR:
• Hastings, MI clinic
• Greenville, MI clinic

Schedule

This is a full-time, 40-hour-per-week, on-site position. Work hours will fall within the standard clinic hours of the site you are supporting that day.

What You'll Do

• Room patients, complete vitals, immunizations, and point-of-care testing
• Support providers with clinical procedures and documentation
• Deliver culturally competent, trauma-informed care
• Adapt quickly to the needs, workflows, and pace of different clinics
• Maintain a positive, team-focused approach as you integrate across sites
• Full job description /posting is below.

Overview of Position:

Under the direction of the RN Supervisor or Site Manager, the Medical Assistant supports the patient by actively participating in the interdisciplinary care team and assists providers in the delivery of primary care services.

Must adhere to the organizational Policies, Procedures, Code of Ethics, and all licensing and accreditation standards of the position. Must represent the organization's Mission in all actions and communications.

Essential Duties and Responsibilities:

• Complete chart preparation for each patient, including review of population health management system (e.g., Care Sentry), updating incomplete orders and referrals, and gathering other information as required (such as hospital records). Record information in the EHR.
• Manage clinic flow by greeting patients, determining needs, and directing patients to the examining room.
• Follow rooming procedures, including inquiring about recent ER/hospital visits, taking vital signs, completing screening tests, and health maintenance orders as identified in the chart preparation. Record in the EHR.
• May perform medication reviews, including removing short-term medications (e.g., antibiotics) from the medication module.
• Prepare for and assist providers with examinations and procedures, completing necessary cleanup afterward.
• Implement provider orders, including blood draws, ECGs, labs, dressings, treatments, refills, and routine testing procedures. Document results in the EHR as appropriate.
• Prepare specimens for transportation, complete necessary forms, and arrange for transportation.
• File patient information and assist with medical records responsibilities.
• May administer high-risk medications/injections following established program/site guidelines.
• Manage all aspects of the vaccine program, including storage and handling, inventory management, ordering, and reporting.
• Appropriately manage telephone inquiries and conduct patient callbacks as assigned (excluding patient triage).
• Assist nurses and providers with incoming patient healthcare information.
• May be responsible for approving timecards in the time and attendance system as directed by the supervisor.
• Adhere to universal precautions and Cherry Health policies.
• Understand and adhere to Cherry Health's compliance standards as outlined in Cherry Health's Corporate Compliance Policy, Code of Conduct, and Conflict of Interest Policy.
• Stay informed about all pertinent federal, state, and Cherry Health regulations, laws, and policies, and adapt to any changes or modifications.
• May precept medical assistant apprentices, externs, or new employees as needed.
• Represent Cherry Health at community events, job/recruitment fairs, and other engagements as requested.
• Other duties as assigned.

Skills / Knowledge / Abilities:

• Basic Life Support/CPR certification.
• Maintain professional conduct with providers, peers, families, and the community.
• Ability to perform routine healthcare tasks, enter data, and generate reports in the EHR.
• Ability to effectively coach, train, and mentor others.
• Ability to work sensitively with patients undergoing treatment in stressful situations.
• Ability to follow directions and work effectively with both professional and paraprofessional staff.
• Exceptional customer service and phone etiquette.
• Ability to maintain effective and organized systems to ensure timely patient flow.
• Basic typing skills and proficiency with computer software systems.
• May require travel to other sites based on program/site needs.

Competencies:

• Customer Service
• Collaboration
• Integrity
• Respect
• Professionalism
• Learning

Education / Licenses / Certificates:

• Completion of an accredited Medical Assisting program and/or attainment of one of the following certifications:
• CMA (Certified Medical Assistant) certification through the American Association of Medical Assistants.
• RMA (Registered Medical Assistant) certification through American Medical Technologists.
• CCMA (Certified Clinical Medical Assistant) certification through National Healthcareer Association.
• NCMA (National Certified Medical Assistant) certification through National Center for Competency Testing.
• ARMA (Advanced Registered Medical Assistant) certification through the American Registry of Medical Assistants.
• NRCMA (National Registered Certified Medical Assistant) certification through the National Association for Health Professionals.
• Completion of an in-house specialties training program, including competency in using all organizational electronic health record templates.

Experience:

• 1-2 years of previous medical assisting experience preferred, or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job listed above.

Physical Requirements:

• Possible exposure to patients/clients with illnesses and/or infections.
• Frequent telephone and computer use, requiring manual dexterity for writing and computer use.
• Sitting, standing, or walking for extended periods of time.
• Specific vision abilities required by this job may include close vision, distance vision, and the ability to adjust focus.
• May require bending, squatting, or kneeling, and lifting up to 50 pounds.
• Use of Personal Protective Equipment (PPE) as required.

Client Population Served:

May serve all patient populations.

The essential functions of this position must be able to be accomplished with or without accommodations. The above statements are intended to describe the general nature and level of work being performed by employees in this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required.

Who we are:

Cherry Health, Michigan's largest Federally Qualified Health Center (FQHC), operates in six counties across the state, is based in Grand Rapids. With a team of more than 800 health care professionals at 20 locations, Cherry Health focuses on removing barriers, expanding access, and delivering comprehensive quality health care services to underserved communities, regardless of an individual's insurance status or ability to pay. We provide primary care, dental, vision, behavioral health, pharmacy services, substance abuse services, residential re-entry services, school-based health centers and more.

Our Mission:

Cherry Health improves the health and wellness of individuals by providing comprehensive primary and behavioral health care while encouraging access by those who are underserved.

Our Vision:

Our community will be healthier because we will seek out and welcome those who need our services. All will be treated as family with integrated, coordinated care to improve health and personal well-being.

Our Values:

• Collaboration – Support the Cherry Health mission by encouraging teamwork to accomplish organizational goals.
• Customer Service – Serve internal and external customers in a welcoming manner with compassionate care.
• Innovation – Embrace creativity to improve patient care and workplace efficiency while remaining curious and open to learning.
• Integrity – Uphold the highest ethical standards by being honest and trustworthy.
• Professionalism – Create