Senior Customer Service Representative

Senior Customer Service Representative

Schneider is seeking a Senior Customer Service Representative in Green Bay. The Senior Customer Service Rep will process and monitor customer orders, manage relationships, coordinate freight solicitation, and negotiate market rates. Responsibilities include monitoring customer freight and proactively identifying potential issues to improve efficiency. Recommend adjustments as freight volumes fluctuate. Use reports, dashboards, and technology to analyze service issues and trends to determine solutions. Collaborate with leaders, teams, and customers. Maintain and develop customer relationships.

Skills and qualifications include having a high school diploma or GED. 1 to 2 years of customer service experience preferred. Ability to manage multiple priorities. Strong written and oral communication skills.

Pay and benefits include medical, dental and vision insurance. Company-paid life insurance. 401(k) savings plan with company match. Paid time off and paid holidays. Results-based incentive pay program where you can earn above and beyond your base pay. Tuition reimbursement.

Schneider's inclusive culture embraces and seeks out diversity that is inclusive of thought, race, ethnicity, national origin, sex, gender, gender expression, age, religion, sexual orientation, ability, medical condition, veteran or military status, experience and background. This diversity and openness ensures all associates have equal access to opportunities and resources to contribute fully to the organization's success, and it fuels innovation, improves strategic thinking and cultivates leadership.