Senior Nightlife Operations Manager

Contact Information Email View email address on click.appcast.io Description As a Manager, a typical day might include the following: Managing operations during scheduled shifts in a high-energy concert hall and nightlife environment, including daily decision making, staff support, guest interaction, event execution, scheduling, and planning while upholding service standards, production quality, and venue cleanliness. Preparing staff schedules in accordance with forecasted business volume, ticketed events, and show timelines; responsible for adjusting staffing levels based on event scale, artist requirements, and fluctuating nightly attendance. Identifying operational opportunities to build sales and control costs; develop and implement plans to address opportunities. Exhibiting high performance standards and ensuring all team members provide exceptional service to patrons. Performing nightly check outs and audits. Collaborating closely with production, security, box office, and bar teams to ensure seamless event execution from doors to close. Investigating and resolving service and safety complaints. Supervising associates’ daily activities; assigning responsibilities and providing clear, concise instructions while offering suggestions for increased productivity. Enforcing established safety practices and ensuring quality standards are maintained. Accountable for all sales and operating transactions in compliance with policies and procedures. Providing a positive, fun working environment for associates. Other duties as assigned. Supervisory Responsibilities Supervise 20-30 subordinate FOH employees per shift. Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Requirements Minimum of 2 years’ management experience in a high-volume upscale nightlife/concert hall environment. Must be able to pass Big Night Entertainment Group’s requirements in regards to legal background check. TIPS Certification required. High School Diploma required; Associate or Bachelor’s degree preferred. Exemplary customer service skills. Strong problem solving and analytical skills. Ability to work well with people internally and externally at all levels. Solid planning, organizing, and scheduling abilities. Strong team building skills with emphasis on development and ability to think outside the box. Ability to create enthusiasm, demonstrate innovation, and encourage growth and learning in others. Work hours necessary to maintain facility. Physical Demands / Work Environment / Hours The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential work functions. May be required to lift or move up to 30 lbs using proper lifting techniques and withstand long hours on your feet in a fast-paced, high-energy environment. Non-typical office hours will be customary, including evenings, weekends, and holidays. Equal Employment Opportunity Statement Big Night Entertainment Group is an Equal Employment Opportunity Employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. #J-18808-Ljbffr