Branch Manager

Branch Manager

The Branch Manager is a member of the Branch Network and is assigned to a specific branch location. This position is responsible for managing, maintaining, and developing relationships with current and prospective customers. This position will acquire and maintain a portfolio of deposit accounts and loans. Another key role will be to cross sell related banking services to all clients.

Duties and Responsibilities:

• Opens and closes the branch; maintains and stays abreast of security policies and procedures.
• Maintains knowledge of branch policies and procedures with respect to approving checks and overrides.
• Handles customer problems and complaints; counsels customers with special financial needs and requests.
• Participates in activities for generating new business such as sales calls and special events.
• Oversees the processing of overnight bags; Processes teller work when necessary.
• Supervises vault operations and procedures.
• Leads the branch team to achieve all production goals set by management while providing quality service.
• Develops and maintains relationships with current and prospective customers.
• Creates a business development plan under the direction of their supervisor.
• Coordinates with various departments (Trust, Investments, Branches, Operations, etc.) in the servicing of routine transactions and in solving the special customers.
• Develops and recommends appropriate interest rate, terms, and structure of loans consistent with Bank guidelines and risk/return evaluation.
• Analyzes financial statements to make financing proposals.
• Provides evaluation of potential borrower loan requests and makes loan recommendations to Senior Lender and/or Loan Committee; Communicates lending decisions to the customer.
• Monitors and analyzes relationships to determine profitability and makes recommendation regarding accounts to be further developed or eliminated.
• Works with borrowing customers to procure updated financial information on an ongoing basis.
• Responsible for expanding prospect base by consistently networking in the community.
• Services as a representative in various civic and community functions to further enhance the Banks image and develop additional business.

General Management Competencies:

• Behaves according to sound ethical and legal standards.
• Demonstrates consistency between what is said and what is done.
• Must be respectful at all times when working with others.
• Builds and maintains productive relationships throughout the Bank.
• Provides timely information to relevant employees (up, down, and across the organization).
• Listens to what others are saying.
• Maintains composure in frustrating situations.
• Adapts to and helps others adapt to change.
• Demonstrates flexibility in working with others.
• Demonstrates professionalism in appearance and actions.
• Maintains a clean and organized workspace.

Professional Excellence:

• Demonstrates a consistently high level of professional judgment in making sound and accurate decisions.
• Gathers and analyzes information skillfully to make good decisions.
• High level of written and verbal communication skills.
• Identifies and resolves problems in a timely manner; communicates issues and outcomes to appropriate individuals.
• Develops strong professional relationships with customers and coworkers.
• Maintains independence and objectivity in carrying out job responsibilities.
• Adheres to confidentiality policy, code of ethics and follows all policies and procedures relative to Consumer Compliance laws and regulations and best practice recommendations.

Job Knowledge:

• General business and banking knowledge.
• Knowledge of the Bank's products and services.
• Knowledge of the Bank's lending policies and procedures.
• Sales and Customer Service training and knowledge.

Qualifications

Skills:

Written Communication: Intermediate

Verbal Communication: Intermediate

Interpersonal: Advanced

Professionalism: Advanced

Microsoft Office Suite: Intermediate

Behaviors:

Functional Expert: Considered a thought leader on a subject

Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Leader: Inspires teammates to follow them

Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations:

Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Experience:

Required: Knowledge of the Bank's lending policies and procedures

2 years: Previous lending experience

2 years: Experience in banking or financial industry

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.