Flex Personal Banker - St. Joseph, MO (Woodbine)

Position: Flex Personal Banker

Department: Retail

Location: St. Joseph - Woodbine

Salary: FT Hourly

Jump start your career at Equity Bank ! We are currently hiring energetic, team oriented, and community focused individuals to join our team! With a team of best-in-class customer service experts, you'll help to build and expand on client relationships, deliver the banking products and services that meet the unique and individual needs of clients, and create and uphold an atmosphere of superior experience and service. At Equity Bank we'll help you invest in your community through volunteer opportunities which align with our company initiatives and core values.

Position Summary:
The Flex Personal Banker plays a vital role in delivering exceptional client service and supporting branch operations across multiple locations. This adaptable position requires traveling up to 1 hour from your home bank office to provide coverage where needed. Responsibilities include a blend of Teller and Personal Banker duties, account opening, conflict resolution, and building long-lasting client relationships. You will demonstrate operational excellence, ensure compliance with applicable regulations, and quickly pivot to meet the needs of clients and the bank.

Responsibilities and Expectations

1. Build Client Relationships

• Conduct professional client conversations that build and sustain trust and credibility.
• Discover key life events to ensure bank products and services meet clients' financial needs.
• Recommend accounts, loans, and services tailored to clients' goals.
• Proactively promote bank products and services both internally and externally.
• Refer clients to bank partners to generate additional revenue.
• Demonstrate operational soundness to minimize risk and maintain quality production.
• Follow operating procedures and protocols.

2. Deliver a Consistently Superior Client Experience

• Provide excellent customer service, creating a welcoming, professional environment.
• Resolve client issues proactively or as directed by the Bank Manager.
• Handle routine client inquiries, approve transactions within authority limits, and perform Teller duties as needed.
• Process client transactions and assist with bank opening/closing as required.

3. Adaptability and Coverage

• Travel up to 1 hour from your home bank office to support other branches as needed.
• Pivot quickly to cover Teller, Personal Banker, or other roles to meet operational demands.
• Handle escalated customer conflicts with professionalism and efficiency.

4. Demonstrate Compliance with Applicable Laws and Regulations

• Understand and adhere to all applicable laws and regulations, including the Bank Secrecy Act, Anti-Money Laundering, Information Security, and internal policies.
• Follow proper deposit account opening and suspicious activity referral procedures.
• Actively work with clients to understand normal account activity, ensuring compliance.
• Complete required periodic compliance training.

5. Perform Other Duties as Assigned or Required

Required Skills & Education:

• High School Diploma or equivalent.
• Previous banking experience preferred.
• Excellent interpersonal, verbal, and written communication skills.
• Proficiency in Windows-based computer systems.
• Strong attention to detail and organizational skills.
• Ability to maintain confidentiality and work as part of a team.
• Reliable transportation for travel and flexibility to adapt to changing needs.
• Must travel to Wichita, KS, for a week-long training during the first week of employment

Who we are

Equity Bank, a full-service, $7 billion community bank, is based in Wichita, Kansas, with 79 bank offices throughout Kansas, Missouri, Arkansas, and Oklahoma.

At Equity Bank, you can find exciting opportunities to challenge you, expand your skills, and reward your contributions. Our employees receive competitive compensation and benefits, while working in an atmosphere that encourages personal and professional growth. We're searching for motivated individuals who are passionate about serving others, learning new technologies, and working as part of a team.

Equity Bank offers a full range of financial solutions, including online and mobile banking, commercial loans, consumer banking, and mortgage loans, treasury management service, the best solutions for your business, and absolutely zero ATM fees, anywhere.

What's in it for you?

We believe your benefits are an important part of your overall compensation package. We work year-round to ensure that we provide our employees with the most up-to-date, competitive program. We thoroughly evaluate our benefit plans and strive to provide quality benefits that support the physical and financial well-being of our employees and their families.

Benefits Available:

• Health, Dental & Vision Insurance
• Group Life & Long-Term Disability Insurance
• Flexible Spending & Health Savings Accounts
• Group Cancer Insurance
• 401(K) Retirement Plan w/ Company Match
• Generous Vacation & Sick Time
• Employee Stock Purchase Plan (ESPP)
• Pet Insurance
• Retail Banking Benefits

Find your future at Equity Bank!

The above statements are intended to generally describe the nature and level of work to be performed by most people assigned to this job. It is not intended as an exhaustive list of all responsibilities, duties, and requirements.


Physical Requirements

This position requires standing, walking, bending, and squatting on a regular basis. May require the ability to stoop, kneel, crouch or reach with hands and arms. Requires the ability to carry, lift, move or push up to 25 pounds on an occasional basis. Must be able to talk and listen to others.

Work Environment

This position regularly works in an office setting. Most of the job duties require the employee to be working with computers and electronic media on a regular basis.

Equity Bank is an equal opportunity employer and will not make employment decisions based on an applicant's race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.