Mountain Patrol Manager - Giants Ridge

Compensation 67,500.00 USD Annual Job Summary The Mountain Patrol Manager provides overall leadership, operational oversight, and strategic direction for the Mountain Patrol Department. This position is responsible for guest and employee safety, emergency medical response, lift evacuation preparedness, mountain risk management and regulatory compliance, and patrol team development. The role oversees all aspects of mountain patrol operations and partners closely with Mountain Operations, other departments, and resort leadership to ensure safe, efficient, and guest-focused mountain operations. The Mountain Patrol Manager fosters a safety culture grounded in professionalism, accountability, operational readiness, safety leadership, and exceptional guest service. Essential Functions Provides overall leadership, supervision, mentoring, and performance management for Mountain Patrol staff, Supervisors, and Volunteers, fostering a strong safety culture focused on accountability, professionalism, and teamwork. Collaborates closely with the Mountain Patrol Supervisor on hiring, onboarding, employee development, scheduling, performance evaluations, and disciplinary actions, maintaining clear supervisory alignment. Leads departmental meetings, operational briefings, training sessions, and incident reviews, and establishes clear operational standards and SOPs aligned with company policies and industry best practices. Directs and supports Mountain Patrol Volunteer programs in coordination with the Mountain Patrol Supervisor. Directs and oversees all on-mountain emergency medical response, rescue operations, lift evacuations and major incident management. Maintains coordination and response protocols with local EMS, sheriff, fire, search and rescue, and other emergency agencies. Ensures accurate incident reporting, investigation, documentation, and appropriate follow-up actions. Directs daily mountain safety operations, including terrain openings and closures, hazard mitigation and weather-related operational decisions. Monitors snow, terrain, and weather conditions to ensure safe guest operations and effective staffing coverage. Collaborates with Mountain Operations leadership on lift operations, grooming, snowmaking, terrain management, special events, races, and peak operational periods. Participates in mountain operations leadership meetings and property-wide planning initiatives. Develops, administers, and oversees Mountain patrol training programs, including medical readiness, toboggan handling, lift evacuation, rope rescue, incident command, and risk-management practices. Ensures departmental compliance with National Ski Patrol standards, OSHA requirements, state and federal regulations, and company safety policies. Maintains required operational certifications, training records, and compliance documentation. Develops and manages departmental operating and capital budgets, including equipment procurement, inventory control, maintenance and replacement planning. Serves as the primary authority responsible for payroll review and approval, labor controls, and staffing oversight. Oversees scheduling processes in collaboration with the Mountain Patrol Supervisor to ensure adequate coverage and operational efficiency. Maintains departmental reporting, operational analytics, and administrative records. Promotes exceptional guest service and professional mountain presence across all patrol operations. Handles guest incidents and complex situations professionally and effectively. Serves as the Mountain Patrol representative in property leadership discussions and external agency coordination, supporting overall resort service standards. Undertakes additional operational responsibilities as assigned to support department needs. Skill and Knowledge Requirements High School Diploma/G.E.D. required. Extensive mountain patrol leadership experience at a four-season resort, including supervisory and departmental oversight responsibilities required. Current Outdoor Emergency Care (OEC) certification or higher; CPR/AED certification required. NSP Senior, Certified, Instructor status, or equivalent patrol credential preferred. EMT or higher medical certification preferred. Advanced skiing or snowboarding ability in all terrain, snow, and weather conditions; ability to mountain bike at an intermediate level. Strong working knowledge of mountain safety operations, lift evacuation procedures, rescue systems and technical evaluations, incident command and management, and risk management and hazard mitigation. Demonstrated leadership, communication, mentoring, and team-development skills. Ability to make sound, timely operational decisions under pressure and during emergency situations. Strong organizational skills, with the ability to manage multiple operational, administrative, and personnel priorities. Proficiency with standard computer applications, reporting systems, and payroll review processes. Ability to read, write, and communicate effectively in English. Strong verbal and written communication skills, with the ability to clearly relay information via radio, reports, and in-person interactions. Demonstrated ability to interact professionally with guests, volunteers, staff, and other departments in both individual and group settings. Incident Command System (ICS) familiarity preferred. Physical Requirements Ability to ski or snowboard daily on advanced terrain in variable and adverse weather conditions. Ability to mountain bike on uneven terrain in varying weather conditions. Ability to perform physically demanding rescue and emergency response activities, including patient care and evacuations. Regularly lift, carry, push, pull up to 25 lbs.; frequently up to 30-35 lbs.; and occasionally up to 250+ lbs. with assistance. Frequent movement throughout the mountain environment on skis, snowboard, bike, foot, snowmobile, or ATV/UTV. Ability to bend, reach, kneel, climb, and work in a continuously changing outdoor environment. Ability to safely operate snowmobiles and/or ATVs/UTVs on difficult and uneven terrain in accordance with established procedures. Ability to withstand prolonged exposure to extreme cold, wet, windy, and hot weather conditions. Ability to stand or remain on duty for extended periods of time. Visual acuity sufficient for close, distant, peripheral, and depth perception; ability to adjust focus as needed. Clear speech and hearing sufficient to communicate effectively with guests, coworkers, and emergency personnel via radio and in person. Ability to work varying shifts, including weekends, holidays, extended hours, and peak operational periods. Physical presence at the job site is essential. Equipment Used Ski/snowboard equipment. Mountain Bicycle equipment. Snowmobiles, UTV/ATV. Wheeled rescue litter, snow toboggan. Handheld power tools. Computer, Two Way Radios. Benefits Comprehensive Health Coverage – medical, dental, vision, life and disability insurance, plus an Employee Assistance Program (EAP). Health Savings Accounts (HSAs), Flexible Spending Accounts (FSAs) and additional options. 401(k) retirement plan with company match. Generous Paid Time Off (PTO). Mountain Perks – free employee passes and discounts for family. Exclusive Golf Privileges – complimentary golfing at two championship courses. Exclusive Discounts – savings on food, apparel, accessories. Flexible Scheduling – adapts to lifestyle while requiring evening, weekend, and holiday shifts. Additional perks and surprises. EEO Statement Guest Services, Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment and promotion without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status. Commitment to Diversity, Equity, and Inclusion: We embrace Diversity, Equity, and Inclusion (DEI) and the richness it brings to our company. Our commitment is to provide an inclusive workplace where individuals can bring their whole selves to work, enabling them to provide the best level of service to our diverse customer base. #J-18808-Ljbffr