Hotel Room Attendant Supervisor

Job Description

Job Description

Hotel Room Attendant Supervisor

Introduction

Welcome to Thind Management, a family-owned management company where we strive to provide exceptional service and unforgettable experiences to our guests at our properties. With a passion for hospitality and a commitment to teach, we at Thind Management strive to share our knowledge with team members to reach new heights. We live and breathe Thind’s motto “We’ll Take It from Here”. Our team of experienced leaders are dedicated to delivering the highest standards of training, providing tools, and ensuring professional growth of our team members.

Job Summary

We are seeking a dedicated Hotel Room Attendant Supervisor /Housekeeping Supervisor to lead our housekeeping team in delivering outstanding service and maintaining impeccable cleanliness throughout the hotel. In this pivotal role, you will greet guests with warmth and professionalism, provide information about hotel amenities, and ensure that all guest rooms and common areas meet our high standards of cleanliness.

You will supervise and train housekeeping staff, coordinate daily operations, and conduct inspections to ensure compliance with hotel standards. Your responsibilities will also include managing inventory, addressing guest inquiries, and maintaining safety protocols. The ideal candidate will possess strong leadership skills, attention to detail, and the ability to thrive in a fast-paced environment. Join us in creating a welcoming and comfortable experience for all our guests!

Core Job Responsibilities & Duties

• Guest Interaction : Greet guests with friendly and sincere acknowledgment and provide information about hotel services, activities, and amenities.
• Supervision : Oversee and train housekeeping staff, ensuring adherence to cleanliness standards and efficient operations.
• Cleaning Oversight : Ensure thorough cleaning of guest rooms and common areas, including stripping linens, vacuuming, dusting, mopping, and cleaning bathrooms.
• Quality Control : Conduct inspections of guest rooms and report any deficiencies to management to maintain compliance with hotel standards.
• Inventory Management : Replenish linens and guest amenities as needed and manage the inventory of cleaning supplies.
• Team Support : Assist team members with their tasks as requested and foster a collaborative work environment.
• Adaptability : Work effectively in a fast-paced environment, responding to spontaneous demands from guests and business needs.
• Safety Compliance : Follow all safety procedures and protocols, recognizing and responding to emergency situations.
• Physical Tasks : Perform physical duties, including using ladders and lifting up to 50 lbs.
• Professional Standards : Maintain a professional image and conduct at all times, in line with hotel policies.
• Key Control : Adhere to key control protocols to ensure the security of guest rooms and hotel property.
• Attendance : Maintain regular attendance as per company guidelines.

Qualification Requirements

• Experience : Previous experience in housekeeping or a supervisory role is preferred.
• Leadership Skills : Strong leadership and communication abilities to manage and motivate a team.
• Attention to Detail : High attention to detail to uphold cleanliness and quality standards.
• Customer Service : Commitment to providing excellent customer service and addressing guest needs promptly.
• Knowledge : Basic knowledge of cleaning equipment, supplies, and safety procedures.
• Physical Ability : Capability to perform physical tasks, including lifting, pushing, and using ladders.
• Flexibility : Ability to adapt to changing demands and work in a fast-paced environment.
• Problem-Solving : Strong problem-solving skills to address issues effectively and efficiently.
• Professionalism : Maintain a professional appearance and demeanor at all times.

This combination of duties and qualifications will help ensure the successful performance of the Supervisor Hotel Attendant/Housekeeping Supervisor role.

Additional Requirements

• Ability to work efficiently and independently in a fast-paced environment.
• Proficiency in Spanish preferred. 
• Ability to tolerate environmental factors such as humidity, cold/heat, dust and noise.
• Physically able to work from ladders, move furniture, operate cleaning equipment, and tolerate exposure to general cleaning chemicals
• Ability to work a flexible schedule, including weekends and holidays

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