Network Operations Center (NOC) Operator

Network Operation Center (NOC) OperatorsLightning AI is seeking Network Operation Center (NOC) Operators to support 24/7 operations across select high-performance compute data centers with advanced monitoring infrastructure. This is an entry-level role focused on monitoring, alert triage, and escalation.In this role, you will serve as the first line of response, ensuring that system alerts are acknowledged, validated, and routed to the appropriate teams. You will follow structured runbooks and workflows to support reliable operations across our infrastructure.This is an exciting opportunity to start a career in data center operations, networking, or infrastructure while gaining exposure to advanced AI systems and large-scale GPU infrastructure. In this role, you will:Learn the fundamentals of data center operations, networking, and system reliabilityGain exposure to large-scale AI and HPC environmentsAssist with hands-on data center support activities under guidancePotential growth paths include:Data Center TechnicianNetwork Operations EngineerSite Reliability Engineer (SRE)This role is based onsite at one of our data center facilities in Lisle, IL; Fort Worth, TX; or Quincy, WA. Shift flexibility is required to support our 24/7 operations environment. We are not able to provide visa sponsorship for this position at this time.What You'll DoMonitoring & Alert ResponseMonitor data center systems using dashboards and alerting toolsAcknowledge and triage alerts across compute, network, and hardware systemsIdentify and filter out false positives using predefined guidelinesTriage & EscalationFollow structured runbooks to perform initial validation steps (e.g., running diagnostic scripts or checking system status)Escalate issues to the appropriate teams (hardware, network, SRE) based on clear escalation criteriaNotify relevant stakeholders during active incidentsTicketing & CoordinationCreate, update, and manage tickets with accurate and timely informationAttach relevant logs, diagnostics, and observations to support faster resolutionTrack incidents to ensure proper ownership and handoffOperational AwarenessIdentify recurring alerts or patterns and report them to improve monitoring and reliabilityMaintain awareness of ongoing incidents and system status during your shiftWhat You'll NeedRequired QualificationsBasic familiarity with computers, Linux systems, or IT environments (academic or personal experience is acceptable)Ability to follow structured procedures and runbooks with attention to detailStrong communication skills and ability to clearly document issuesAbility to prioritize tasks and respond quickly in a fast-paced, 24/7 environmentWillingness to learn and grow in a technical operations roleIdeal ExperienceExposure to monitoring tools (Grafana, Datadog, etc.)Basic understanding of networking or server hardware conceptsInterest in data centers, cloud infrastructure, or AI systemsStrong sense of ownership and urgency, with the confidence to escalate issues to the appropriate teams or levels to ensure timely resolutionCompensationWe are committed to offering competitive compensation that reflects the value each team member brings to our mission. Final offers are based on factors such as experience, skills, geographic location, and role expectations. In addition to base salary, our total rewards package for eligible roles includes a discretionary bonus, a meaningful equity component, and comprehensive benefits.The anticipated annual base salary range for this role is: $75,000 — $85,000 USDBenefits and PerksWe offer a comprehensive and competitive benefits package designed to support our employees' health, well-being, and long-term success:Comprehensive Health Coverage: Medical, dental, and vision coverage for employees and eligible dependents.Meaningful Equity: RSUs that give employees a stake in the company's long-term success.Retirement Savings: 401(k) matching (U.S.) and pension contributions (U.K.).Flexible Time Off: Unlimited PTO, company holidays, and floating holidays to support work-life balance.Company-Wide Winter Break: Two weeks of company closure each winter to disconnect and recharge.Paid Parental & Family Leave: Paid leave to support you and your family through life's important moments.Professional Development: Annual learning and development allowance to support your professional growth.Wellness Benefits: Wellness and work-from-home stipends to support your physical and mental well-being.Sabbatical Program: Four weeks of paid sabbatical leave after four years of service.Flexible Work: Flexible schedules and a hybrid work model for our office-based teams.In-Office Meals: Complimentary meals at our office hubs.Benefits may vary by location, team, and role.At Lightning AI, we are committed to fostering an inclusive and diverse workplace. We believe that diverse teams drive innovation and create better products. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic. We are dedicated to building a culture where everyone can thrive and contribute to their fullest potential.