Collections Specialist

Stark Carpet in Calhoun, GA is seeking a dependable, detail-oriented Collections Specialist to join our team. This position is responsible for managing accounts receivable by monitoring outstanding customer balances, conducting collection efforts, resolving payment issues, and supporting the company's cash flow objectives. The ideal candidate will have strong analytical and communication skills, a customer-focused approach, and the ability to work collaboratively with both internal teams and external customers.

Schedule: Monday - Friday, 8:30 AM - 5:00 PM
Job Type: Full-Time

Hiring/Retention Bonus up to $1,000 within the first year!
Bonus details provided during the interview process.

Key Responsibilities:

• Review accounts receivable aging reports and prioritize collection efforts on past-due accounts
• Analyze customer accounts, including outstanding invoices, payment history, deductions, disputes, and credits
• Contact customers regarding delinquent balances and negotiate payment commitments
• Maintain accurate and detailed records of collection activities, customer communications, and account status updates
• Research and resolve account discrepancies, including short payments, unapplied cash, deductions, and billing issues
• Determine appropriate actions regarding credits and adjustments, including issuance, application, or further investigation
• Collaborate with Sales, Customer Service, and other internal departments to resolve account concerns and facilitate timely payment
• Monitor delinquent accounts and escalate collection issues when necessary
• Support initiatives aimed at improving cash flow and reducing aged receivables
• Perform account reconciliations and maintain accurate customer account records
• Complete other duties and special projects as assigned

Preferred Qualifications:

• Bachelor's degree in Business, Accounting, Finance, or a related field preferred
• Minimum of 2 years of experience in collections, accounts receivable, credit, or a related financial role
• Strong analytical, problem-solving, and organizational skills
• Excellent verbal and written communication skills
• Proficiency in Microsoft Office, particularly Excel
• Experience working with ERP systems and accounts receivable software preferred
• Ability to maintain professionalism while handling difficult collection conversations

COMPANY INFO

About Us:

With more than 80 years of industry expertise, STARK is the discerning designer's go-to source for luxurious custom carpet and rugs.

Our Mission:
To live our mission of helping create world class experiences, we believe our first responsibility is making design industry professionals the heroes in their projects because supporting businesses helps to preserve craftsmanship and enable unique and specially designed spaces to exist. In meeting their needs, we must continue to deliver peace of mind service while offering an expansive, diverse, and innovative product assortment that is accessible and convenient.

Our Heritage:
Established by Arthur Stark and his wife Nadia in 1938, the foundation of STARK was always to provide the very best products to our customers. With a rich history, third generation owners Chad Stark, as CEO, and Ashley Stark, as Creative Director, bring the STARK legacy into the new century by staying true to their founding principles. To seek out the best craftsman and methods of manufacturing for the most innovative and beautiful designs.

Stark Carpet Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.