Automotive Service Writer

Automotive Service Writer

Are you a people-person who thrives in a fast-paced environment and knows how to keep things moving? City Auto Sales in Memphis is growing quickly and looking for an Automotive Service Writer who brings energy, confidence, and strong communication skills to the front of the shop.

This is a customer-facing role with real earning potential and long-term opportunity. You will be a key connector between customers and technicians, helping to keep the shop running smoothly while delivering a professional, positive experience from start to finish.

As an Automotive Service Writer, you will serve as the primary point of contact for customers throughout their service visit. This includes greeting customers, listening carefully to their concerns, and accurately documenting vehicle needs. You will communicate closely with technicians to understand repair findings, translate technical information into clear and honest recommendations, and present service options with confidence and transparency. Throughout the day, you will provide timely updates, keep repair orders moving efficiently, and ensure all estimates, approvals, and invoices are properly documented in the system. Daily shop meetings help keep everyone aligned, proactive, and focused on delivering a smooth, professional experience from drop-off to vehicle delivery.

This role is ideal for someone who is assertive, organized, growth-minded, and enjoys solving problems on the fly.

We believe great service starts with taking care of the people who deliver it.

• Compensation: Base salary plus commission based on gross profit. Realistic annual earnings of $45,000-$52,000.
• Schedule: Monday-Friday, 7:00 AM-6:00 PM, with rotating Saturdays. Sundays always off.
• Benefits & Perks: Health, dental, vision, and life insurance. 401(k) with 4% company match. 120 hours of PTO after just 90 days. Uniforms provided. Gym membership. Employee discounts on vehicles and services. Company-sponsored events and team celebrations.

Bi-weekly pay and a steady workflow create consistency and stability.

You're a strong fit if you are assertive, punctual, and comfortable in a client-facing role. Fast-paced, organized, and able to juggle multiple priorities. A clear communicator who enjoys helping people make informed decisions. A problem-solver who thinks proactively and stays engaged.

• Valid driver's license
• High school diploma or equivalent
• Working knowledge of auto parts and mechanical systems
• Basic computer skills and strong communication abilities

Preferred (but not required): Experience in a dealership, service shop, or retail parts environment. Familiarity with CDK, Reynolds & Reynolds, or similar systems. Experience with POS systems or parts catalogs. Bilingual in Spanish and English.

City Auto Sales has been serving customers across the Mid-South, Middle Tennessee, and Southeast for over 40 years. Our service department operates with a true front-of-house and back-of-house mindset, supported by daily shop meetings, strong communication, and a team-first approach.

We pride ourselves on a family-style culture where people support one another, work hard, and grow together. The business is expanding rapidly, and this is an opportunity to join a department that is building for the future.

We provide breakfast and lunch on Saturdays and are closed on Sundays.