Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
I founded my agency eight years ago and currently lead a close-knit team of six talented professionals. From the very beginning, I’ve been deliberate about cultivating a culture that’s not only supportive and flexible but also genuinely enjoyable, a place where people are excited to come to work every day.

We’re passionate about working hard, yet we never miss an opportunity to celebrate our successes together, whether it’s through casual team dinners or rewarding incentives when we hit our agency goals. I’m deeply committed to fostering work-life balance, empowering each team member to grow into confident lead generators and trusted advisors for our clients.

Our office buzzes with friendly competition, laughter, and collaboration. It’s a relaxed and welcoming environment where we challenge one another to grow, all while having fun along the way. If you’re seeking a team that combines purposeful work with genuine support, this is the perfect place to take your career to the next level.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Wilson White - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.