Sr Lead, SW Quality Eng

About Northern Trust

As a global leader in innovative wealth management asset servicing asset management and banking services Northern Trust (Nasdaq: NTRS) is proud to guide the worlds most successful individuals families corporations and institutions.

Since 1889 we have aligned our efforts with our three guiding Principles That Endure: Service Expertise and Integrity. Together they reflect the three cornerstones of business conduct which we strive to instill in our employees whom we call partners and to provide to our clients and the communities we serve worldwide.

With more than 135 years of financial experience and over 24000 partners we serve the worlds most sophisticated clients using leading technology and exceptional service.

Position Overview

We are seeking an experienced Senior Lead Software Quality Engineering to provide technical leadership and drive quality across Salesforce solutions custom-built applications and web platforms. This role will define testing strategy lead automation and continuous quality practices and partner with engineering product architecture and business teams to deliver secure reliable and high-performing solutions. The successful candidate combines hands-on quality engineering expertise with strong leadership risk-based decision-making and practical exposure to AI-assisted testing and engineering tools.

Key Responsibilities

• Own and evolve the end-to-end quality engineering strategy for Salesforce custom applications APIs integrations and responsive web applications.
• Lead test planning estimation execution defect management quality reporting and release-readiness assessments across multiple initiatives.
• Design and implement scalable automation frameworks for user interface API integration regression and data-validation testing.
• Establish risk-based testing practices and quality gates within Agile delivery and continuous integration/continuous delivery pipelines.
• Validate Salesforce configurations and customizations including workflows security profiles permissions Lightning experiences Apex-based functionality integrations and platform releases.
• Guide testing of custom and web applications across functional cross-browser accessibility usability performance security and resiliency dimensions.
• Partner with developers and architects to improve testability shift quality left strengthen code-level testing and prevent defects.
• Apply service virtualization test-data management environment management and observability practices to improve test reliability and speed.
• Use metrics and trend analysis to communicate product risk automation effectiveness defect leakage and continuous-improvement opportunities to technical and business stakeholders.
• Evaluate and responsibly apply AI-assisted tools for test-case generation automation development defect analysis test-data synthesis requirements review and engineering productivity.
• Mentor quality engineers conduct technical reviews define engineering standards and foster a culture of ownership learning and continuous improvement.
• Coordinate with distributed teams vendors and business partners to ensure consistent quality practices and successful production releases.

Required Qualifications

• Bachelors degree in computer science engineering information systems or a related field or equivalent practical experience.
• Typically 10 or more years of software testing or quality engineering experience including at least 3 years in a technical lead or senior leadership capacity.
• Strong hands-on experience testing Salesforce solutions custom enterprise applications web applications APIs and system integrations.
• Demonstrated experience building or advancing test automation using modern programming or scripting languages and industry-standard frameworks.
• Strong understanding of software development life cycles Agile delivery DevOps continuous integration/continuous delivery and shift-left quality practices.
• Experience with functional regression integration end-to-end exploratory performance security accessibility and production-validation testing.
• Proficiency with API testing database validation source control defect-tracking tools test-management tools and pipeline integration.
• Ability to analyze complex systems identify quality risks troubleshoot failures and communicate clear recommendations.
• Proven ability to lead cross-functional teams influence without direct authority mentor engineers and manage competing priorities.
• Strong written and verbal communication skills including the ability to present quality status and technical risk to senior stakeholders.

Technical Competencies

• Salesforce: Sales Cloud Service Cloud Lightning Experience Apex SOQL platform security release validation and Salesforce APIs.
• Automation: Selenium Playwright Cypress WebdriverIO Cucumber or comparable tools; API automation with tools such as REST Assured Postman/Newman or equivalent frameworks.
• Languages: Working proficiency in one or more languages such as Java JavaScript/TypeScript Python or C#.
• DevOps: Git-based workflows and automated execution within tools such as Azure DevOps GitHub Actions Jenkins or comparable platforms.
• Quality Practices: Test pyramid behavior-driven or test-driven approaches contract testing data-driven testing parallel execution reporting and root-cause analysis.
• AI-Assisted Engineering: Exposure to generative AI coding assistants intelligent test-generation tools prompt design output validation privacy considerations and responsible-use controls.

Preferred Qualifications

• Experience in a regulated financial services or other high-availability enterprise environment.
• Experience with Salesforce-specific automation platforms or release-management tools.
• Knowledge of cloud platforms microservices event-driven architectures mobile testing and containerized test environments.
• Familiarity with performance engineering application security testing accessibility standards and site-reliability practices.
• Salesforce quality engineering cloud Agile or DevOps certifications.

Leadership Attributes

• Quality-first mindset with strong accountability for customer and business outcomes.
• Strategic thinker who remains comfortable working directly with technology and delivery teams.
• Collaborative pragmatic and able to balance speed risk scalability and maintainability.
• Curious and adaptable with a commitment to evaluating emerging technologies and improving engineering practices.

Salary Range:

Salary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension) health and welfare benefits (medical dental vision spending accounts and disability) paid time off parental and caregiver leave life & accident insurance and other voluntary and well-being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component.

Work Authorization

Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Northern Trust will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B L-1 TN O-1 E-3 H-1B1 F-1 J-1 OPT CPT or any other employment-based visa).

Working with Us

As a Northern Trust partner you will be part of a flexible and collaborative work culture which has a strong history of financial strength and stability. Movement within the organization is encouraged senior leaders are accessible and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.

Philanthropy is deeply rooted in Northern Trusts history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.

Reasonable Accommodation

Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process please email our HR Service Center at or alternatively you can discuss your individual requirements with the recruiter you are working with.

Required Experience:

Senior IC