Assistant Manager at Shake Shack

Assistant Manager at Shake Shack

The Assistant Manager supports the day-to-day operations of the restaurant located inside an airport environment. This role ensures exceptional guest service, compliance with airport and company policies, and smooth execution of all operational, financial, and team-related responsibilities. The Assistant Manager acts as a hands-on leader, supporting team members, maintaining brand standards, and stepping in for the General Manager when needed.

United Concessions Group (UCG) is now hiring Assistant Managers to join their team at Shake Shack located inside of the Cleveland Hopkins Airport. This critically acclaimed, modern day 'roadside' burger stand is known for its 100% all natural Angus beef burgers, chicken sandwiches, griddled flat-top dogs, fresh-made frozen custards, and crisp crinkle-cut fries. A fun and lively community gathering place with widespread appeal, Shake Shack has earned a cult-like following around the world. Our teams are the heart of what we do. We support each other, grow together, and bring big ideas to life every day. Hospitality starts with how we treat each other. From culture and values to the way we support growth and inclusion, everything is rooted in our mission to Stand For Something Good.

Key Responsibilities

Operations Management

Oversee daily restaurant operations, ensuring service excellence, cleanliness, and adherence to brand standards.

Monitor food preparation, portion control, and quality.

Maintain compliance with airport requirements including security, safety protocols, and inspection standards.

Ensure adherence to health, sanitation, and food safety guidelines.

Manage cash handling, deposits, and daily operational paperwork.

Assist with inventory management, ordering, and waste control.

Team Leadership

Support training, and coaching of team members.

Supervise team members during shifts and ensure adequate staffing levels.

Provide clear direction to team members to maintain service standards and productivity.

Promote a positive, inclusive, and respectful work environment.

Support corrective action processes when needed.

Guest Service

Ensure fast, friendly, and professional service for all travelers and airport team members.

Resolve guest concerns professionally and efficiently.

Monitor dining room, service counter, and kitchen for maximum guest satisfaction.

Financial & Performance Accountability

Assist in managing labor, food cost, and operating budgets within company guidelines.

Support sales-building initiatives, promotions, and upselling.

Identify opportunities to improve operational efficiency and reduce waste.

Compliance & Safety

Maintain full compliance with TSA, airport authority, concessionaire rules, and company policies.

Ensure team members follow security procedures including restricted-area access and badge control.

Perform regular safety inspections and resolve hazards quickly.

Qualifications

2+ years of supervisory or management experience in a restaurant, hospitality, or food-service environment; airport experience preferred.

Strong understanding of restaurant operations, food safety, and customer service.

Ability to work in a fast-paced, high-volume environment.

Excellent communication and leadership skills.

Ability to obtain and maintain airport security badging (including background check).

Flexible schedule; must be able to work early mornings, evenings, weekends, and holidays.

Job Requirements

• Stands for long periods
• Routinely lifts, carries, and moves materials weighing up to 50 pounds
• Bends, reaches, and moves quickly in tight spaces
• Is legally able to work in the U.S.
• Is able to pass a federal background check
• Executes tasks independently
• Learns and memorizes tasks effectively
• Maintains concentration and focus on tasks
• Performs tasks in small or restrictive spaces
• Works in or around large crowds

Benefits (full time Team Members):

• 401(k) and 401(k) matching
• Health insurance
• Vision insurance
• Dental insurance
• Profit Sharing

Team Member Perks

• Team Member discount
• Holiday pay
• Quarterly bonus
• Opportunities for advancement
• Competitive Pay
• Transportation credits

AAP/EEO Statement

The job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee. They may change, or new ones may be assigned at any time with or without notice.

UCG is an equal opportunity employer. All decisions concerning the employment relationship will be made without regard to race, color, national origin, religion, sex, sexual orientation, gender identity or expression, veteran status, age, disability, genetic information, or and other status or characteristic protected by federal, state, or local law. UCG will provide reasonable accommodations during the application and interview process upon request as required to comply with applicable laws.