Law Enforcement Communication Center Data Specialist - Remote, 3rd Shift

Law Enforcement Communication Center Customer Service Representative/ Data Specialist

The Law Enforcement Communication Center is an essential 24/7 operation; therefore, this role is designated as an essential employee position. The standard working hours for this 3rd shift role are generally 10:30 p.m. to 6:30 a.m., with scheduled weekend rotations occurring each quarter. Please note that training for this position will occur during the second shift, from 2:30 p.m. to 10:30 p.m., Thursday - Monday.

The purpose of the Motor Vehicles Investigations Unit (MVIU) within the Department of Motor Vehicles is to investigate and prevent fraud concerning the use of driver's licenses, identification cards, motor vehicle titles and registrations, and other motor vehicle documents issued by the department. Also assist victims of identity theft by means of such documents.

We're hiring a detail oriented and resourceful individual to be our Customer Service Representative/ Data Specialist in our Law Enforcement Communication Center! This role serves Coloradans and Colorado law enforcement by ensuring information is accurate and delivered in a timely manner. You will research large databases to retrieve driver and vehicle information based on requests from law enforcement and government agencies, while using excellent customer service skills to interact with individuals. This role requires extensive typing skills to ensure detailed data is input correctly and completely.

If you're passionate about assisting law enforcement in completing their duties to the best of their abilities, then this job may be for you!

Customer Service Representative/ Data Specialist Primary Duties:

• System research - Provides assistance to criminal justice agencies by analyzing records and providing verification of driving status, restraint actions and vehicle registration information.
• Provides automobile dealer information for law enforcement.
• Researches and performs searches of driver and registration files from various systems.

Dossier Retrieval - Reviews requests for Colorado DMV images. Follows procedures and guidance to provide Colorado Dossier (photo/fingerprint/signature) documents to law enforcement and governmental agencies.

Record Management - Modify records to indicate surrender of a Colorado credential to another state.

Vehicle Holds - Research vehicle hold files for various law enforcement, customers, and local and State government staff. Remove and add vehicle holds as appropriate.

The definition of essential personnel is: "Required to report without delay or interruption to provide essential or emergency services to ensure health, safety, and welfare." Remote work information:

• This position is designated as remote but may be required to work from a department office building location based on business needs.
• Employees are responsible to provide and maintain a home office or other suitable remote work location as well as Internet and a secure Wi-Fi connection.
• All performance expectations, productivity, and policy adherence requirements apply to remote work from home in the same manner as those assigned to an office.