Field Service Engineer

Field Service Engineer – Industrial Equipment & ControlsWe're hiring a technically Field Service Engineer to take on a pivotal role within a growing service operation based in Addison, IL. When you're at a customer site, you're the technical expert and the face of the company. When you're back at the facility, you're working on the back end, writing SOPs, converting paper records into digital systems, updating manuals, and putting real organizational structure around a service department that's ready to grow.This is not a role where you show up, fix something, and move on. You'll leave a real mark on how this business delivers service.ResponsibilitiesTravel to customer locations to install, commission, calibrate, troubleshoot, and repair custom-built testing and industrial equipmentDiagnose and resolve technical issues across electrical, controls, mechanical, hydraulic, and pneumatic systemsProvide hands-on training to customer personnel covering proper operation, maintenance, and safety proceduresBuild and maintain strong customer relationships, serving as the primary point of contact for ongoing service needsIdentify and communicate upsell opportunities including service agreements, calibration plans, and preventive maintenance programsRelay field observations and customer feedback to internal teams to support product and service improvementsAssist with in-house assembly and equipment testing during non-travel periodsRequirements2+ years of hands-on maintenance, field service or industrial technical experience working on equipment; prefer manufacturing or military experienceWorking knowledge of hydraulics, pneumatics, and mechanical systemsAbility to read schematics and work confidently with diagnostic tools and metersBS, AAS, or technical certifications in electronics, engineering, or a related field preferred; equivalent experience will be consideredPolished, professional communication skills with a consultative approach in customer-facing situationsComfortable identifying and discussing service opportunities directly with clientsOrganized and self-directed, able to manage a full schedule with minimal oversightWilling to travel approximately 3-4 days / week, 70% domestically, with occasional international tripsValid driver's license and passport, or ability to obtain bothBenefitsBCBS401K matchAll travel expenses covered, including flights, hotels, meals, and mileageYear-end bonus tied to company performancePredictable schedule with weekends consistently at homeSmall, collaborative team where your work is visible and your contributions matter