Veterinary Receptionist

Veterinary ReceptionistRye Harrison Veterinary Hospital is growing! After 60 years of caring for the pets and families of our community, we're thrilled to be opening our second location in August 2026 — and we're building our growing team right now.Rye Harrison Veterinary Hospital at Rye Brook is hiring a full-time Front-Desk Receptionist to be the first point of contact for our veterinary clients, playing a crucial role in setting the tone for their visit. We are looking for a customer service professional who excels in a fast-paced environment, communicates clearly, and is passionate about animal care. You'll help shape the culture of a brand-new hospital from day one, working in a modern facility outfitted with state-of-the-art equipment, alongside teammates who are just as excited as you are to build something special. As a sister hospital to our well-loved flagship Rye Harrison location, you'll have the backing of an established team, proven systems, and a trusted name in the community.What to ExpectAs you join our mission, expect to be supported in your work and home life with:A comprehensive benefits package, including medical, dental, and vision insurancePaid time off and a 401(k) plan for full-time employeesProfessional development opportunitiesEmployee pet discount because we know your pets are family, too.Salary: $19.00 - $22.00 per hour, determined by the candidate's skills, experience, and qualifications.Schedule: This is a full-time position with a 4-day work week, Monday – Friday, and every other Saturday.Responsibilities:Greet and check in clients and patients at the front desk, collect intake information, and confirm appointment details in a professional and welcoming mannerAnswer and manage a multi-line telephone system, directing calls and responding to inquiries regarding scheduling, services, and general informationPerform client check-out, including payment processing, posting charges, and scheduling future appointmentsProvide composed and compassionate customer service to clients experiencing anxiety, distress, or difficult news regarding their pet's healthPerform accurate data entry and maintain organized records in the practice management system following onboarding and trainingCommunicate effectively with clinical staff to relay messages, flag urgent situations, and support efficient daily operationsMaintain a clean, organized, and welcoming reception and waiting areaQualifications:Minimum 1 year of experience in a front desk, receptionist, or customer service representative role — in a medical, dental, urgent care, veterinary, hospitality, or high-volume service environmentDemonstrated customer service skills with strong verbal and written communication, including active listening, managing client inquiries, and conveying information clearly and compassionatelyExperience with appointment scheduling, multi-line phone management, data entry, and payment processing or point-of-sale (POS) systemsStrong organizational skills, attention to detail, and the ability to multitask effectively and adapt quickly to new systems and workflows in a fast-paced environmentProficiency in Microsoft Office; ability to learn electronic medical records (EMR) or practice management software through structured onboardingDemonstrated reliability, punctuality, and professionalism, with the ability to work both independently and collaboratively within a team environmentGenuine affinity for animals; comfortable working in a clinical environment that includes animal patientsAbout Rye Harrison Veterinary Hospital at Rye BrookRye Harrison Veterinary Hospital at Rye Brook is the sister location to our original Rye, NY practice, a full-service, AAHA-accredited hospital that has been serving the pets and families of Westchester and Fairfield Counties for over 60 years. We care for dogs, cats, and exotic pets, offering advanced medical services alongside boarding and grooming. Opening in August 2026, Rye Brook is the next chapter in our growth, and we're building our team now. If you're passionate about exceptional patient care and want to be part of something new, we'd love to hear from you.