Training Manager - Food & Beverage

Job Description

Job Description

Company Description

 

Job Description

Wynn Resorts is a Fortune 500 company in the hospitality industry. Currently operating in the top two casino gaming markets in the world, Wynn is financially stable and growth oriented. Our 12,000 employees at our Wynn Las Vegas and Encore properties have helped us win more Forbes Travel Guide Five-Star Awards than any other independent hotel company in the world. Wynn Resorts is known for innovative design, luxury offerings, and exceptional guest service. Joining Wynn means working for a leader in the global resort industry, one that has set today’s standards and will likely define them tomorrow.

Wynn Las Vegas is seeking a creative and detail-oriented F&B Training Manager to design, deliver, and evaluate training programs that strengthen service excellence within Food & Beverage operations. This role serves as a strategic partner to leaders and subject matter experts to ensure team members at all levels have the tools, knowledge, and confidence to provide world-class dining experiences.

Responsibilities:

• Research, design, and implement engaging training programs for Food & Beverage hourly and management staff across casual and full-service dining venues.
• Partner with subject matter experts and F&B leadership to identify learning needs, define objectives, and translate complex operational procedures into accessible, effective training.
• Develop training materials—including instructor guides, participant workbooks, online modules, and job aids—that meet brand standards and drive measurable results.
• Coordinate and facilitate classroom sessions, on-the-job training, and blended learning approaches tailored to diverse audiences.
• Maintain and update departmental handbooks, guides, and reference materials to reflect current policies, procedures, and service standards.
• Utilize needs analysis and data to evaluate program effectiveness; provide recommendations to enhance learning outcomes and operational performance.
• Collaborate with peers in Learning & Development to ensure consistency in training quality and alignment with company-wide initiatives.
• Support F&B leadership with special projects, audits, and large-scale training rollouts.
• Perform additional responsibilities as assigned.

Qualifications

• Experience in Food & Beverage training, hospitality operations, or Learning & Development.
• Strong facilitation and instructional design skills with proven ability to deliver training that drives performance.
• Familiarity with adult learning principles, training evaluation models, and blended learning techniques.
• Excellent written and verbal communication skills; able to present confidently to groups of varying sizes.
• Strong organizational skills with the ability to manage multiple projects and deadlines simultaneously.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
• Ability to work independently and collaboratively in a fast-paced environment.
• Must be 21 years of age or older.
• Must meet attendance guidelines and adhere to regulatory, departmental, and company policies.
• Must model professional appearance and behavior in accordance with company standards.

Preferred Qualifications:

• Experience in both quick-service and full-service dining operations.
• Extensive knowledge of luxury service standards and evaluation methods.
• Experience with Learning Management Systems and eLearning development software (e.g., Articulate 360).
• Project management certification or professional affiliation in Learning & Development.

Additional Information

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.