Front Office Specialist

Hourly rate of $17 - $20 depending upon experience

Join a team that helps Tucson stay active and moving.

Sol Physical Therapy is one of Southern Arizona's leading outpatient physical therapy providers , helping thousands of patients each year recover from injuries, return to sports, and stay active throughout their lives.

Our Front Office staff and Physical Therapy Technicians play an important role in creating a welcoming environment for patients and helping our clinics run smoothly. From greeting patients and coordinating schedules to supporting therapists during treatment sessions, our team works together to deliver a great patient experience.

Working at Sol offers the opportunity to be part of a collaborative healthcare team while gaining valuable experience in a fast-paced clinical environment.

Why Sol Physical Therapy?

• A supportive and team-oriented workplace
• The opportunity to be part of a healthcare team helping patients recover and stay active
• Exposure to sports medicine and orthopedic rehabilitation
• A positive clinic culture built on teamwork and collaboration

If you enjoy working with people, staying organized, and being part of a team that helps others improve their health and mobility, Sol Physical Therapy is a great place to grow.

About the Role

We're looking for a dependable and flexible Front Office Specialist to join our team in a floating role. This position is perfect for someone who enjoys variety and doesn't mind jumping in where they're needed most. You'll help cover different clinic locations when team members are out, and when you're not covering, you'll work from your home base clinic supporting behind-the-scenes tasks.

Key Responsibilities

• Provide full front office coverage at various clinic locations as needed due to staff absences (PTO, illness, etc.)
• Manage all front desk responsibilities including answering phones, scheduling appointments, patient check-in/check-out, and collecting copays.
• Verify insurance eligibility and benefits and ensure accurate patient information is entered into the system
• Coordinate and process patient referrals and obtain necessary authorizations when applicable
• Deliver excellent customer service while maintaining a professional and welcoming environment for patients and visitors
• Travel to assigned clinic locations within the designated service area

Back Office Responsibilities (Home Base Location- 1777 W Saint Marys Rd, Tucson, AZ 85745 )

• Support administrative workflows to keep clinic operations running efficiently
• Assist with insurance-related tasks, including follow-ups and issue resolution
• Help manage authorization and referral tracking to ensure timely processing
• Maintain accurate documentation and update patient information as needed
• Provide general administrative support to the clinic team

Requirements

• High school graduate or equivalent
• 1+ years of previous knowledge in a medical front office environment
• Excellent telephone skills
• Proficient in Word and Excel
• Experience with medical software preferred
• Team player attitude and energetic with a focus on excellent customer service
• Flexible, organized, and reliable
• Great time management skills
• Attentive to detail

Compensation: Hourly rate of $17 - $20 depending upon experience

• Excellent benefits package including 401k, health, dental, vision, and generous Paid Time Off
• Employee discount plans
• Employee Assistance Program (EAP)
• Investment from a company that wants you to succeed and thrive

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Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, skills, or qualifications required for the role.

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*Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.