Automotive Service Technician

AUTOMOTIVE BUSINESS DEVELOPMENT REPRESENTATIVE / CALL CENTER REPRESENTATIVE Are you interested in joining a growing business that is committed to family, promotes employees from within, is passionate about protecting the environment, has an inspiring company culture, and is actively involved with the community and local charities? If so, this opportunity might be for you! THE POSITION We are seeking honest and dynamic Internet Sales and Service/Business Development Representatives to manage customer leads for vehicles and drive customers to our world-class brand locations throughout Michigan. You will be trained in our lead management/sales and service approach to create a wonderful experience for our customers as you help them get connected with our sales and service team to provide them with excellent customer service. RESPONSIBILITIES Receive and respond to web-based electronic inquiries (leads) and manage existing customer database. Handle incoming sales and service phone calls that result from prospects and customers visiting the dealership website and associated sites. Use internet-specific automotive sales and service processes and traditional sales techniques. Execute customer communications via email, telephone, and text in line with standards and processes. Set dealership appointments, achieve lead-to-dealership conversion, and sell products based on department standards. Enter all prospect communications, notes, records, and appointment data into the CRM. Maintain tracking boards showing internet sales updated each day of the month. Prepare reports on appointments scheduled, appointments kept, and sales based on leads received. Attend regular sales meetings for both the dealership and the eSales department. Be evaluated on performance standards measuring conversion of leads to showroom visits and subsequent sales or service completions. SKILLS & QUALIFICATIONS Ability to build rapport with customers. Strong teamwork and collaboration skills. Excellent verbal, written, and communication skills. High degree of integrity and professionalism. Strong work ethic, enthusiasm, and entrepreneurial spirit. Exceptional organization, prioritization, and multitasking abilities. Time‑management proficiency, independent work, and self‑motivation. EDUCATION AND EXPERIENCE High school diploma or GED certificate preferred. One to three years related experience and/or training, or equivalent combination of education and experience. Two years of customer service experience (automotive not required). Proficiency with MS Office applications including Word, Excel, and Internet Explorer. PERKS AND BENEFITS Very competitive compensation. Employee referral program. Employee discounts on sales and service. Medical, dental, and vision benefits. Employer‑paid life and AD&D insurance. Employee assistance program and pet insurance. Voluntary benefits: flexing spending account, short‑term and long‑term disability, critical illness, accident insurance, legal and identity theft protection. 401(k) with employer match. Holiday savings program with employer match. Paid time off and holiday pay. PHYSICAL REQUIREMENTS Prolonged periods of sitting at a desk and working on a computer. Ability to lift 15 pounds at times. Access and navigation of each department at the agency’s facilities. LaFontaine Automotive Group is an equal opportunity employer. #J-18808-Ljbffr