Production Shift Manager

Production Shift Manager

You may know us for our delicious cheesecakes…and for being recognized by Fortune Magazine as one of the "100 Best Companies to Work For®" since 2014! What you may not know is at The Cheesecake Factory Bakery, our staff members are our highest quality ingredient.

The Production Shift Manager is primarily responsible for all production activities across all areas on one shift and should possess the knowledge and ability to oversee all aspects of plant operations. You'll provide direction and support to supervisors and leaders on the production floor to ensure operational excellence.

You'll be responsible for achieving company objectives related to service, quality, cost, safety, and people. This includes the development, implementation, and monitoring of programs related to SQF, HACCP, product traceability, supplier certification, and quality and safety standards for ingredients, work-in-process (WIP), and finished products. You will also oversee programs that measure process control, adherence to specifications, and environmental control standards.

You'll thrive in this position if you are:

• Service oriented: you're a people person who is systematic and trustworthy, interacting constructively with peers or teams of various levels while demonstrating strong, positive communication skills.
• Driven by results: you're conscientious and persistent about delivering timely, high-quality deliverables and performing all job functions safely while following instructions.
• Adaptable: you're at ease in a fast-paced environment and able to effortlessly change direction when priorities shift, learning to perform new tasks as required for business needs and willing to work various shifts and extended hours if necessary.
• Pressure resistant: you have ice in your veins while under pressure. Maintaining a positive outlook at work while the heat is on is never an issue for you.

Responsibilities:

• Lead and supervise production activities, including mixing, depositing, baking, freezer loading and unloading, slicing, finishing, ingredient preparation, whipped cream production, hand-shop finishing, high-speed and secondary-line finishing, packaging, and labeling.
• Ensure compliance with all formulations, specifications, methods, procedures, and practices so that product quality meets all standards for wholesomeness, appearance, dimensions, weight, flavor, and texture.
• Manage standard staffing levels for each position within the area of responsibility.
• Utilize performance feedback based on standard line speeds and productivity metrics to optimize workforce productivity and labor efficiency.
• Manage material usage to minimize waste and maximize yield while maintaining strict adherence to formulations and specifications.
• Partner with Receiving and Purchasing to ensure proper inventory rotation and optimal inventory levels for all materials and supplies.
• Lead and supervise minute-to-minute and hour-to-hour operational and personnel activities to ensure compliance with Good Manufacturing Practices (GMPs) and all housekeeping and sanitation standards.
• Maintain a score of 900 or higher on AIB sanitation inspections.
• Lead and supervise operations to ensure compliance with all applicable safety laws, regulations, and company safety policies, procedures, and standards.
• Accurately record and track employee attendance and administer company attendance policies in a timely manner.
• Manage employee performance by recognizing and rewarding positive contributions and administering the Company's progressive discipline process when appropriate.
• Train and develop employees to support key performance objectives while fostering a satisfying and rewarding work environment.
• Direct all personnel activities in compliance with applicable laws, regulations, and company policies.

Qualifications:

• A minimum of 10 years of experience in food manufacturing management, preferably in the bakery/dessert industry with demonstrated success at the supervisor level.
• Strong quantitative and interpersonal skills with the ability to think critically.
• Self-directed with the ability to work independently as well as with groups.
• Excellent verbal and written communication skills.
• Ability to effectively plan, organize and prioritize work.

Preferences:

• B.A or B.S. Degree in Business Administration or equivalent relevant industry experience.

Benefits:

• Eligible for Annual Bonus
• Medical, Dental & Vision
• Eligible for benefits first day of the month following 60 days of service
• 401K with company match
• 2 weeks of vacation which increases to 3 weeks starting in your 5th year
• 5 days of sick time per year (first year prorated)
• Tuition Reimbursement of $2,500 for qualified programs
• Adoption Assistance Benefit of $2,500
• 25%-35% discount when dining as a guest
• Reusable gift card loaded annually for your dining enjoyment

About the Company:

The Cheesecake Factory Bakery creates over 35,000 delicious cheesecakes per day across our two facilities in Calabasas, CA and Rocky Mount, NC plus other baked products for our restaurants, international licensees, and third-party bakery customers.

The Cheesecake Factory Bakery is a subsidiary of The Cheesecake Factory Incorporated. Recognized as a Fortune 100 Best Companies to Work For® since 2014, The Cheesecake Factory Incorporated is a global $3.8 billion public company with more than 370 casual dining restaurants and over 48,000 staff members.

We are an equal opportunity employer. We are committed to creating an inclusive and welcoming workplace for all. We welcome applicants from a wide variety of identities, ideas, perspectives, backgrounds and experiences to apply. The Cheesecake Factory offers reasonable accommodation to job applicants with disabilities.