IS Technician - Helpdesk/ Helpdesk Support Technician

Job Responsibilities:

• Provide onsite technical support for POS systems, printers, scanners, PCs, and related hardware
• Diagnose and resolve hardware and software issues at retail and pharmacy locations
• Install, configure, and maintain IT equipment across multiple sites
• Travel between client locations to perform scheduled and emergency service calls
• Ensure timely resolution of service tickets within SLA requirements
• Support high-severity incidents including after-hours and weekend coverage on rotation
• Maintain accurate documentation of service activities and repairs
• Deliver strong customer service and communicate effectively with store staff

Skills:

• Field IT Support and Troubleshooting
• Hardware Installation and Repair
• POS and Retail Systems Support
• Networking Basics
• Customer Service and Communication
• On-site Service Delivery
• Ticketing and SLA Compliance
• High school diploma or trade school/college equivalent experience
• Ability to troubleshoot hardware and basic software issues
• Strong customer service and communication skills
• Valid driver’s license and reliable vehicle capable of carrying IT equipment
• Willingness to travel extensively within assigned service area
• Experience supporting retail POS systems and peripherals
• Basic networking knowledge (routers, switches, connectivity issues)
• Experience supporting printers, scanners, and pharmacy/retail systems
• Familiarity with IT service management tools
• Ability to handle high-volume service environments
• Strong problem-solving and time management skill

Education/Experience:

• Trade school/college or equivalent experience — Required
• 1–3+ years of IT support or field service experience
• Experience repairing and upgrading computer systems and peripherals