Assistant Manager (Summit Townhomes & Shadowbrooke Village)

SUMMARYThe Assistant Manager supports the Community Manager in overseeing daily property operations, financial performance, resident experience, and team leadership. This role plays a key part in driving occupancy, revenue, and resident satisfaction while ensuring efficient operations, strong financial controls, and a high-quality community experience.DUTIES AND RESPONSIBILITIESOperations & LeadershipSupport daily property operations and serve as a key partner to the Community ManagerProvide guidance and support to onsite team members to ensure strong performance and customer serviceAssist with training and development of team membersAct in the capacity of the Community Manager in their absenceLeasing, Marketing & Property PerformanceSupport leasing activities, including prospect engagement, tours, applications, and renewalsMonitor leasing activity, occupancy trends, and delinquency, and support strategies to achieve performance goalsSupport the property’s marketing efforts, including social media, online presence, and reputation managementAssist with creating content and maintaining consistent, engaging digital communicationAnalyze property performance metrics and contribute to operational improvementsFinancial & AdministrativeManage accounts receivable, including collections, delinquency follow-up, payment plans, and eviction preparationSupport accounts payable processes, including invoice coding and vendor coordinationEnsure accurate and compliant documentation for leases, renewals, and resident filesAssist with reporting, administrative functions, and office operations as neededResident Experience & Property OperationsAssist with planning and executing resident events and engagement initiativesBuild relationships with residents and ensure timely resolution of concernsCoordinate with maintenance to support work order completion and unit readinessAssist with inspections, move-in readiness, and maintaining community standards and curb appealMonitor vendor performance to ensure quality service deliveryAdditional ResponsibilitiesComplete required training courses and professional developmentAssist with office operations and support the community leadership team in daily activities as neededQUALIFICATIONSStrong leadership, customer service, and problem-solving skillsExcellent communication skills (written and verbal)Comfortable using property management systems and digital platforms (Yardi experience preferred)Basic understanding of financial operations including accounts receivable and payableAbility to multitask in a fast-paced environmentMust have valid driver's license and reliable transportationAbility to operate property equipment and vehicles, including golf carts where applicable*Weekend availability required at most propertiesPHYSICAL REQUIREMENTSAbility to perform the physical requirements of the role, which may include moving throughout the property, touring apartment homes, and accessing various areas of the community, with or without reasonable accommodation*At properties that use golf carts, this position is designated as a safety-sensitive position in which a person operating the golf carts must not be under the influence of alcohol or drugs as it may constitute a threat to health or safety in which a lapse of attention could result in injury, illness, or death.Benefits:401(k) with company matchMedical, dental, and vision insuranceCompany-paid life insuranceEmployee Assistance Program (EAP) for you and your householdGenerous PTO plan with flexible use for vacation, sick time, and personal needsPaid holidays + early close days throughout the yearBirthday time off to celebrate your dayParental leaveOngoing training and development opportunities, including support for relevant industry certificationsApartment Rental Discount #J-18808-Ljbffr