Pet Hotel Manager

We are seeking an enthusiastic, organized, and compassionate Pet Hotel Manager to oversee the daily operations of our small animal boarding facility. This leadership role is ideal for someone who loves animals, enjoys managing people, and is committed to providing exceptional care and customer service.

The Pet Hotel Manager is responsible for ensuring a safe, clean, and welcoming environment for pets and their owners while managing staff, client relations, scheduling, and facility operations. 

Responsibilities

Oversee the daily operations of the pet hotel and boarding facility

Supervise, train, and support pet care team members

Develop staff schedules and ensure appropriate coverage

Maintain high standards of animal care, cleanliness, and safety

Manage reservations, check-ins, and check-outs

Communicate with pet owners regarding their pets needs and stay updates

Monitor inventory and order supplies as needed

Address client concerns promptly and professionally

Ensure compliance with company policies and animal welfare standards

Foster a positive, team-oriented workplace culture

Qualifications

Previous management experience preferred, ideally in veterinary medicine, animal boarding, daycare, hospitality, or customer service

Strong leadership and organizational skills

Excellent communication and problem-solving abilities

Ability to work in a fast-paced environment and handle multiple priorities

Comfortable working around dogs and cats of all sizes and temperaments

Basic computer skills and experience with scheduling or reservation software preferred

Passion for animal care and exceptional customer service

Benefits

Competitive salary based on experience

Paid time off and holiday pay

Employee discounts on boarding and pet services

Continuing education and professional development opportunities

Supportive and fun team environment

Opportunity to make a meaningful difference in the lives of pets and their families