Law Firm Intake Specialist

Job Description

Job Description

Our law office is growing fast, and we’re searching for a full-time legal intake specialist to help us succeed! You’ll serve as the compassionate voice of our law firm, fielding inbound calls from prospective clients in their time of need, screening and surveying for potential cases, and helping our lawyers manage their meetings. If the thought of coming to work every day and making a positive impact on the lives of the clients we serve excites you, start your application today!

Why This Job Is Different

Most sales jobs have you pushing products you don't believe in to people who don't need them. This one is different.

At Martin IP Law Group, you'll be helping inventors, engineers, and visionaries figure out how to protect their ideas — patents, trademarks, copyrights, and trade secrets. Clients have something real at stake, and your job is to help them understand their options and take the right next step.

We're a small, close-knit IP law firm in downtown Evansville, Indiana, with a satellite office in Carmel, Indiana. One attorney, a growing support team, and a genuine commitment to building something great together. If you want a job where your work actually matters, and your growth is limited only by your effort, keep reading.

How to Apply

We do ask one small extra step — not to make your life harder, but because it tells us something important.

Before applying, find and read "A Message to Garcia" by Elbert Hubbard (it's short and free online). In your response to the "Why do you think you are a good fit?" question, include one paragraph — no more than that — explaining why you think we asked you to read it before applying here.

One more thing: In the "Full Name" block of the application, write your last name and then your first name — both spelled backwards.

If that sounds like too much trouble, this probably isn't the right fit. If it sounds kind of interesting, we'd love to hear from you.

$18 - $24 hourly

What You'll Do

As the Client Intake Specialist, you'll be the first point of contact for prospective new clients. Your day-to-day will include:

• Meeting with prospective clients by phone and in person to help them understand their situation and their options

• Following up with prospects who have — and haven't yet — engaged the firm

• Opening new client matters and maintaining detailed records in our case management system

• Managing your own appointment calendar to hit agreed-upon goals

• Tracking and steadily improving your own conversion rates over time

You'll be trained on everything you need. What matters most is that you show up ready to learn.

• Excellent and empathetic verbal and written communication skills required
• Familiarity with case management and CRM systems a bonus
• High school diploma or equivalent required; Bachelor’s degree preferred
• Previous customer service or sales experience preferred
• Full familiarity with the Microsoft Office suite, with advanced Excel proficiency
• Strong computer and data entry skills
• Previous legal experience highly valued

Who We're Looking For

We're not hung up on a specific degree or years of experience. We want to hire the right person — someone smart, enthusiastic, and genuinely motivated to grow. That said, we'd love someone who fits at least three of the following:

• You communicate exceptionally well — in writing, on the phone, and face-to-face

• You have a track record of success in sales (any kind counts)

• You're actively interested in building a career in sales and client development

• You pick up new skills quickly and enjoy the process

• You have experience in phone-based or high-ticket sales

• You want a job that genuinely rewards creativity

• You take constructive feedback well and use it to improve

• You want to work somewhere people actually enjoy coming to work

• You're energized by challenges, not paralyzed by them

You'll Thrive Here If...

• You're a reader — books, articles, anything that makes you sharper

• You take initiative and don't need to be hand-held through every task

• You're a team player who leaves politics at the door

• You believe results come from effort, and you act accordingly

• You want to become genuinely excellent at what you do — not just adequate

This is a full-time position with a full benefits package:

• Health, dental, and vision insurance

• 401(k) with a 3% employer match

• Paid time off

• Flexible scheduling

We want to find the right person and invest in making them extraordinary. This is a real growth opportunity, not a dead end.