Maintenance Dispatcher (On Site)

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Job opening : Maintenance Dispatcher

Location: Charleston, SC

Primary Responsibilities:

The Maintenance Dispatcher is primarily responsible for daily communication with customers for inquiries or requests pertaining to Maintenance work orders.

Skills & Competencies:

• Experience in a call center environment.
• Strong written and verbal communication skills.
• Ability to multi-task in a fast-paced, high-call volume work environment.
• Ability to prove critical thinking and problem-solving concepts.
• Ability to be courteous in difficult situations
• Intermediate knowledge of Word, Excel, and PowerPoint; advanced preferred.
• Detail-oriented, with the ability to produce high-quality work in a deadline-oriented environment and an ability to multitask.

Qualifications:

• High School Diploma or equivalent.
• 2+ years experience in managing technicians and dealing with vendors.
• Non-Manager, one to two years related experience and/or training; or equivalent combination of education and experience.

Essential Job Functions:

• Review every day the work orders inputted by our tenants.
• Ensure we have all the necessary information to assess the problem and dispatch accordingly.
• Follow up with tenants to warranty all required information is sent to the technician or vendor to perform the job
• Responsible for scheduling work orders which have been submitted by Maymont Homes tenants.
• Dispatching the scheduled work request to the Maymont Homes Maintenance Technicians, and outside vendors.
• Responsible for following up with the Maintenance Technicians, and vendors to ensure that scheduled tasks have been completed on the scheduled date & time.
• Working knowledge of Microsoft Outlook and Excel.

Physical Requirements:

• Experience working in a professional office setting, including the flexibility to work weekends, and holidays, based on business needs
• Must be able to work effectively and cheerfully in an environment that may be stressful due to adversarial situations resulting from the proper performance of duties.
• Must have finger dexterity for typing/using a keyboard.

Why work for Maymont Homes?

Our Mission - “We Positively Impact the Lives in the Communities We Serve”. We do this through the work we do and the volunteer efforts that the company sponsors. You can make a difference in your community while you work!

Outstanding benefits package - our benefits are provided by Brookfield and offer an immediate 5% match on the 401(k) plan, wellness credits that significantly reduce the employee cost for health care coverage, and up to 160 hours of PTO per year for full-time employees.

Huge parent company - support and backing from Brookfield Asset Management, one of the largest real estate asset management companies.

Career growth - with our plans for growth and expansion into new markets, there are many opportunities to move up within the company.

Equal Opportunity Employer

ADA Compliant

Job Type: Full-time

Pay: $19.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Customer service: 1 year (Preferred)
• Maintenance: 1 year (Preferred)

Work Location: In person