Bilingual Patient Appointment Scheduler

Patient Appointment Scheduler - BilingualWhy Choose Us? #AOACollaborative Environment: Work alongside a passionate team of healthcare professionals committed to providing exceptional patient care. Your expertise will be valued and supported.Work-Life Balance: We understand the importance of balance in your life. Our flexible scheduling ensures you have time for what matters most to you.Competitive Compensation: Enjoy a competitive salary and benefits package that reflects your skills and dedication.Incredible Culture: Join a workplace that fosters fairness, teamwork, and a positive atmosphere. We believe in working together to create an uplifting environment for both staff and patients.Benefits:Healthcare Options: PPO, HDHP, and Surest plans with a $100/month tobacco-free discountDental & Vision Insurance401(k) with Annual Employer ContributionsAdditional Coverage: HSA/FSA, short- and long-term disability, life and AD&D, legal assistance, and moreEmployee Assistance Program (EAP): Employer-paid support for life's challengesGenerous Paid Time Off: Up to 2 weeks of PTO starting out. (Increases with tenure) 7 paid holidays + 2 floating holidaysResponsibilities:Answers incoming telephone calls and assist with scheduling and other needs based on the call type.Participates in clinic and market education, training, and meetings as need and/or required.Communicate with outside physician offices when needed to clarify referral issues.Communicate with clinical staff promote team awareness.Maintains knowledge and ensures procedures are followed including referral guidelines, and policies, privacy, and confidentiality.Deliver quality customer service, managing the referral process professionally and in a timely manner maintaining professionalism and positive attitude with all internal and external customers/peers.Works independently.Ensure accuracy of electronic patient records; including registration information, demographics, current insurance information, specialist consults, hospitalization, ER visits, and community organizations related to their health.Retain and utilize knowledge of insurance policies and procedures.Performs other related duties as assigned.RequirementsHigh School Diploma/GED or equivalent experience1+ years of Health Care related experienceMust be Bilingual in English and SpanishKnowledge of medical terminologyEfficient proficiency in Microsoft Office applications including, Word, Excel, and OutlookEffective verbal and written communication skillsStrong customer service skillsDetailed oriented with organizational and time management skillsAbility to perform in a highly stressful situationAbility to multitaskAbility to establish effective working relationships with patients, physicians, and other medical support staffAbility to navigate through multiple software applications