Workforce Management Analyst
Local Government Federal Credit Union
Local Government Federal Credit Union seeks a Senior Workforce Management Analyst to lead advanced forecasting and staffing optimization for the Experience Center. You will manage Genesys Cloud WFM administration, perform capacity planning, and partner with leadership to align demand with services. The role requires strong technical knowledge of contact center operations and workforce management methodologies, plus hands-on experience with forecasting, scheduling, and performance analysis. #J-18808-Ljbffr
Vacancy posted 6 hours ago
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