Customer Service Representative-Bilingual

Why work at ClassicPlan? Join ClassicPlan Premium Finance, one of North America's premier insurance premium financing companies. Since starting our journey in 1984, we have built a significant presence across the country. Our Brand Purpose, \"Funding the American Dream\", drives us. It underlines our commitment to lead the market by delivering innovative financial and technological solutions that empower our customers, partners, and employees to realize their aspirations. With an unmatched company culture and a customer first mindset, we empower our team members to deliver unparalleled products and customer service, setting new industry standards. Competitive Compensation 401K with company match Full Benefits Package including Health, Dental and Life Insurance Unmatched Company Culture About the Role: The customer representative has a key role that will help ClassicPlan communicate with our customers, agents, and carriers through phone calls, emails, and some texts. This position requires some customer service experience, experience in premium finance customer service a plus. We're looking for someone who likes to manage a variety of tasks, has a positive attitude, excellent communication skills, and can work both independently and as a team player. Key Tasks: Answer Inbound calls from our customers Place Outbound calls to customers for payment reminders Respond to e-mails submitted by customers Handle customer payments Other Miscellaneous customer service duties as assigned Skills and Abilities: Comfortable and proficient working on a computer and phone system Basic knowledge of 10-key Basic knowledge of MS Word / MS Outlook / MS Excel Customer service and communication skills Prompt response to email inquiries Benefits: 401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Profit sharing Schedule: Monday to Friday Equal Employment Opportunity Policy: We at ClassicPlan Premium Financing, Inc. are committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, citizenship status, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability or any other protected status in accordance with all applicable federal, state and local laws. #J-18808-Ljbffr ClassicPlan