Assistant Store Manager - Knoxville | Leadership Opportunity Purpose

Assistant Store Manager (Bench)

Ready to lead, grow, and help shape the future of America's Thrift? As an Assistant Store Manager (Bench) with America's Thrift, you'll step into a full-time leadership role designed to support our continued growth and expansion. This isn't a temporary position or a role on the sidelines; you'll have the same leadership responsibilities and impact as any Assistant Store Manager while gaining valuable experience across our operations before transitioning into a permanent store assignment.

As an Assistant Store Manager (Bench) (ASMB) with America's Thrift each day will be filled with challenging and exciting work where every day is different! ASMBs are responsible for inspiring their leadership team and team members to live out the America's Thrift Mission and Values while upholding the company culture. ASMBs are responsible for partnering with their District Manager and Store Leadership Team to meet financial goals to generate the revenue and donations necessary to support the mission, operations and community programs provided by America's Thrift. ASMBs empower their team while creating an environment for personal and professional growth. The ASMB must have the ability to accomplish profitability through managing operations such as budgeting, financial reporting, profit and loss, identification of high-quality donated items, loss prevention, product quality control, product pricing, and building community rapport with an emphasis on customer relations. Ultimately, you build your team: hiring, training, and developing team members. Supporting the mission is a complex job, but you will get a sense of fulfilment like no other. More importantly, you will get to be a part of a company that is committed to improving our local communities and charity partners!

Key Responsibilities

• Collaborates with the Assets Protection (AP) team and/or People and Culture Business Partner (PCBP) to probe incidents related to company assets, equipment, and personnel. Ensures appropriate measures are taken based on investigation outcomes, in coordination with the Store Manager, District Manager (DM) and PCBP.
• Utilizes independent discretion in delegating daily tasks to supervisors, and team members to fulfill operational requirements effectively.
• Coordinates and verifies the precision of deposits/currency exchanges and promptly alert management of any cash, register, or operational concerns.
• Lead and inspire a dynamic team, cultivating a supportive and efficient work atmosphere.
• Uphold adherence to company policies, local regulations, and safety protocols, ensuring operational excellence.
• Conduct regular performance assessments, offering constructive feedback and guidance for continual improvement.
• Development of employee behavior and performance to support their growth with America's Thrift.
• Champion a culture rooted in trust, employee growth, and sustained engagement through leading by example.
• Offer guidance, coaching, and disciplinary measures, when necessary, to supervisors, and team members.
• Facilitate seamless onboarding and orientation processes, ensuring all documentation is accurate and complete.
• Enforce company policies, standards, and values to maintain organizational integrity and excellence.
• Utilizes reports regularly to craft/update sales floor layouts to maximize sales potential.
• Manages inventory levels across all merchandise categories, ensuring optimal production levels and merchandise quality for enhanced revenue generation.
• Oversees the smooth flow of donations, ensuring adherence to standards, safety protocols, security measures, and state regulations.
• Supervises store operations, resources, and budgets, ensuring the fulfillment or surpassing of all set objectives.
• Upholds presentation and merchandising standards on the sales floor.
• Analyzes sales performance, pinpointing improvement areas and implementing effective strategies to boost sales and achieve targets.
• Collaborates with the Store Manager in executing promotional activities, marketing campaigns, and special events to drive foot traffic and bolster sales.
• Supports the Store Manager in daily operations, encompassing opening and closing procedures, cash management, and staff supervision.
• Assists in the recruitment, hiring, and onboarding process for new team members as necessary.
• Stays abreast of industry trends, competitor activities, and market dynamics to capitalize on growth opportunities and foster innovation.
• Upholds high standards of visual merchandising, guaranteeing that displays are visually appealing, well-organized, and highlight products effectively.
• Address customer and employee concerns and grievances promptly and courteously, prioritizing customer satisfaction and loyalty.
• Foster a culture of consistent outstanding customer service, extending to both internal (team members, colleagues, other departments) and external customers (donors, patrons, charity partners).
• Ensure the safety and security of both customers and employees by maintaining a secure environment. Regularly monitor safety protocols and ensure their continual implementation and enforcement.
• Other duties as assigned by management.

Qualifications

• Strong leadership and people-development skills, with the ability to motivate, coach, train, and develop team members to deliver exceptional customer service and achieve results.
• Excellent communication and interpersonal skills with a customer-focused approach.
• Strong organizational, prioritization, and multitasking skills with keen attention to detail in a fast-paced environment.
• Bilingual preferred.
• Previous leadership experience managing a team of 15 or more employees.
• Flexibility to work evenings, weekends, and holidays based on business needs.
• Ability and willingness to relocate within Alabama, Tennessee, Georgia, or surrounding states.
• Proficiency with Microsoft Office Suite and point-of-sale (POS) systems.
• Valid driver's license in good standing with access to reliable transportation.
• Ability to successfully complete a background check, motor vehicle record (MVR) check, and drug screen.

Physical Requirements

• Ability to stand and walk for extended periods throughout the workday, primarily on tile and concrete surfaces.
• Ability to frequently bend, reach at waist and overhead levels, and perform repetitive movements associated with retail and operational activities.
• Ability to occasionally stoop, kneel, crouch, balance, climb, push, pull, and carry merchandise, equipment, or other materials.
• Ability to occasionally lift and carry up to 50 pounds, with or without reasonable accommodation.
• Ability to occasionally push and pull items weighing up to 25 pounds.
• Ability to safely use ladders or other approved equipment and occasionally work at heights of up to approximately 14 feet.
• Must have the visual and auditory ability necessary to communicate effectively, observe store conditions, monitor safety, and perform essential job responsibilities.
• Must be able to work both indoors in a temperature-controlled retail environment and outdoors where exposure to varying weather conditions and temperatures may occur.
• Ability to work a flexible schedule that may include days, evenings, weekends, and holidays based on business needs.
• Regular travel is required during the training period and may be required afterward based on business needs.

Why America's Thrift

Founded in 1984, America's Thrift is more than a retail company we are a team driven by purpose, community impact, and opportunity. With stores across the South, we create a unique shopping experience by refreshing our sales floors daily with thousands of new items, making it truly feel like "a new store every day." Our commitment to organization, affordability, and customer service allows shoppers to discover incredible finds while saving up to 70% off traditional retail prices.

At America's Thrift, we believe in giving back. Through partnerships with local charities, we help support children facing serious illnesses and individuals impacted by substance abuse recovery. Every donation and purchase contributes to making a positive difference in the communities we serve. We are proud to employ more than 1,500 team members, support local economies, and help keep millions of pounds of reusable goods out of landfills each year.

Joining our team means becoming part of a fast-paced, mission-driven environment where hard work, teamwork, and customer focus are valued every day.

Benefits

America's Thrift is proud to offer:

• On-demand pay
• Flexible scheduling options
• MondayFriday day shift schedules
• Medical, dental, and vision insurance for full-time team members
• Employee discounts
• Paid time off
• Career growth and advancement opportunities