Commercial - Store Manager

Job Description

Job Description

Job Title: Store Manager

Reports To: David Green

Location: Colfax, NC

Employment Status: Full Time

FLSA Status: Exempt

This position has typical work hours Monday – Friday from 7:30AM – 5:00PM, Saturday as needed

Job Summary:

The Location Manager is responsible for the overall operational, financial, and personnel performance of the assigned location. This role ensures safe operations, customer satisfaction, profitability, and team development while adhering to company policies, regulatory requirements, and performance expectations.

Essential Functions and Tasks:

Operations Management

• Oversee daily operations of the location to ensure efficiency, safety, and compliance
• Implement company policies, procedures, and operational standards
• Monitor inventory levels and ensure proper controls and documentation
• Coordinate facility maintenance, equipment upkeep, and safety practices
• Any other duties assigned by the Commercial Manager

Financial Performance

• Manage location P&L, budgets, and cost controls
• Analyze financial reports and key performance indicators
• Drive revenue growth while controlling expenses
• Ensure accurate cash handling, invoicing, and reporting

Employee Leadership & Development

• Hire, train, coach, and evaluate location staff
• Schedule labor to align with business needs
• Foster a culture of accountability, teamwork, and safety
• Address performance issues and implement corrective actions

Customer Service

• Maintain high customer satisfaction through service quality and responsiveness
• Resolve customer concerns and escalations professionally
• Build and maintain relationships with key customers and vendors

Compliance & Safety

• Ensure compliance with company policies, OSHA, DOT, and other regulatory requirements
• Conduct safety meetings and enforce safe work practices
• Maintain required documentation and reporting

Qualifications:

Required

• 5+ years of experience in operations, branch, or location management
• Strong leadership and people‑management skills
• Financial acumen with experience managing budgets and KPIs
• Excellent communication and problem‑solving abilities

Preferred

• 3-6 years of experience working with commercial vehicles/tires
• Experience in industrial, distribution, fleet, or service‑based environments
• Knowledge of inventory management and safety regulations

Knowledge, Skills, and Abilities:

• Dependable - Employee must be reliable, responsible and trustworthy, and complete all assigned obligations.
• Attention to Detail - Employee must be thorough in completing tasks and must always be aware of potential safety issues.
• Cooperation - Employee must be pleasant with others on the job and display a good-natured, cooperative attitude.
• Integrity - Employee is required to be honest and ethical.
• Communication - Employee must provide courteous and clear written and verbal communication with customers and co-workers.

Required Physical Abilities:

Physical requirements of this position may require a range of activities. These can include, but are not limited to:

• Lifting and carrying – the ability to lift and transport objects of specified weights, which may vary by job. For example, a job may require lifting up 25-50lbs regularly.
• Standing and walking – this position will require standing and walking for periods of time
• Bending and stooping – bending, stooping, or crouching are requiring to effectively preform essential duties of this position.
• Reaching and pushing/pulling – the ability to reach for items, push carts, or pull equipment will be necessary for daily activities.
• Sitting – there will be times this position will be needed to sit for prolonged periods of time.
• This position will also be required to operate certain machinery and other equipment safely.

Work Environment:

This position will require employees to work in certain weather conditions, such as heat, cold, as well as potentially confined spaces.