Field Service Technician

Purpose:Independently perform in-field equipment diagnostics and repairs by operating a mobile service vehicle and traveling to customer locations. Candidates require a strong work ethic to complete a task efficiently with minimal supervision. Individuals will serve as an in-field representative for the dealership to provide service solutions. Communication skills required to clearly articulate aspects of work being performed to a customer in a courteous and effective manner.Key Responsibilities:Perform diagnostics and repairs on John Deere equipment and technologyPerform diagnostics and repairs on allied equipment and technology brandsPerform diagnostics and repairs in the field as requiredMaintains accurate inventory of parts kept in stock on service vehicleMentors Service Technician and Apprentice TechniciansIdentify and communicate solutions for customer service opportunities in area of responsibilityAccountable for billable time and assigned work ordersResponsible for complete and thorough documentation of diagnostics and repairs performed on work orders and on time submittal information.May participate in Service John Deere University & Allied Brands Training programs required for the development of skills and knowledgeOperates and maintains vehicles, tools and equipment required to perform job responsibilitiesMaintains a clean work area and performs work in a neat and orderly fashionFollows all safety rules and regulations in performing work assignmentsMaintains current knowledge of John Deere and competitive productsAll other duties as assignedExperience, Education, Skills and Knowledge:5+ years of experience performing service repairs; demonstrated experience consistently meeting performance metrics preferredExperience performing repairs and maintenance using special tools and equipment following Technical Manual procedures on machines of the Technician’s specialtyExperience with the mechanical, electrical and hydraulic systems used in off road, construction, lawn, or heavy equipmentExperience operating vehicles, tools, and equipment for diagnostic purposesExperience with basic computer functions; experience using Service ADVISOR or other computer based diagnostic repair tools preferred Experience working cooperatively in a team environmentExperience communicating effectively verbally and in writingMust have an adequate toolset to perform job responsibilitiesHigh School Diploma, GED, or equivalent experience required; Associate degree preferredValid driver’s license required; CDL (Commercial Driver’s License) preferred #J-18808-Ljbffr