Senior HR Generalist

Job Details Location: Miami, FL 33166 Salary Range: $55,000.00 - $70,000.00 per year Job Overview The Senior HR Generalist is responsible for supporting day-to-day human resources operations and providing guidance to employees and managers across key HR functions. This role focuses on executing core HR processes including employee relations, performance management, recruiting support, compliance, and employee engagement. Key Responsibilities Support daily HR operations, including monitoring and responding to the HR inbox, handling employee inquiries, and ensuring timely follow-up on all requests. Provide day-to-day support to managers and employees on HR policies, procedures, and workplace matters. Support recruiting efforts by coordinating with Talent Acquisition, assisting with candidate flow, ensuring timely interview follow-up, and supporting hiring managers throughout the process. Assist with onboarding and offboarding processes, ensuring a smooth and compliant employee experience. Handle employee relations matters, including conflict resolution, investigations, disciplinary actions, and policy interpretation. Ensure all employee relations cases are thoroughly documented, organized, and maintained, and prepare summaries or reports for HR leadership and the VP of HR. Provide coaching and guidance to managers on employee relations issues, performance concerns, and proper documentation practices. Support and guide managers through performance management processes, including documentation, corrective actions, and performance improvement plans. Maintain accurate and up-to-date HR records, employee files, and documentation in compliance with company policies and legal requirements. Assist with compensation and benefits administration, including employee inquiries and support with job or salary changes. Provide support and guidance to the HR team and employees on workers’ compensation cases, leave of absence administration (FMLA, ADA, etc.), and payroll-related processes, ensuring accuracy, compliance, and timely resolution of issues. Partner with internal teams and vendors as needed to ensure proper handling of claims, leave tracking, and payroll coordination. Support employee engagement initiatives that promote a positive workplace culture. Identify and coordinate training and development needs, including compliance and management coaching. Ensure compliance with federal, state, and local employment laws, as well as internal policies. Prepare and maintain HR reports, tracking logs, and basic analytics to support HR operations and leadership visibility. Partner with internal teams as needed to support HR-related processes, audits, and initiatives. Assist with HR projects, process improvements, and organizational initiatives. Perform other duties as assigned. Qualifications Demonstrated ability to work independently, exercise sound judgment, and take ownership of outcomes within established guidelines. Strong critical thinking and problem-solving skills, with the ability to assess situations and make informed decisions. Solutions-oriented mindset, with the ability to identify options and resolve issues prior to escalation. Ability to prioritize effectively, recognizing when to escalate matters with appropriate context and recommendations. Clear, professional, and consistent communication skills with employees, managers, and leadership. Strong alignment with departmental goals, processes, and expectations, ensuring consistency in HR practices. Proven ability to manage multiple priorities, follow through on tasks, and resolve issues in a timely manner. High level of accountability, attention to detail, and organizational discipline, particularly in documentation and compliance. Solid understanding of federal, state, and local employment laws. Ability to handle sensitive and confidential information with professionalism. Experience supporting HR systems, reporting, and operational processes. Ability to coach and guide managers on employee-related matters. Bilingual English and Spanish preferred. Benefits Real base pay — Competitive salary based on your experience and license. Medical insurance — Comprehensive health coverage for you. Dental and vision — Full dental and vision plans included. Supplemental plans — Voluntary supplemental options available. Basic life insurance — Company-paid life insurance policy. 401(k) with match — We invest in your retirement savings too. Paid time off — 1 week PTO to start, growing with tenure. Sick time — Dedicated sick time, separate from your PTO. Performance bonus — Structured plan tied directly to your results. Employee referral program — Earn rewards for bringing great talent in. Career growth path — CSR → Licensed Agent → Team Lead → Manager → Owner. Training and development — Ongoing sales, product, compliance, and customer service training. #J-18808-Ljbffr