P/T Customer Service Agent - $21.34
$21.34 per hourEuropcar Mobility Group
Fox Rent A Car Position
Every vehicle is ready. Every customer is welcome. Every time.
At Fox Rent A Car, our Ready Line and Return Agents are a vital part of the front-line team. Your energy and commitment create seamless experiences that keep customers coming back.
Your Primary Focus Is To
As a Return Agent:
- Provide a warm, friendly welcome to all returning customers with a positive and approachable demeanor
- Conduct thorough inspections of returning vehicles check for damage, record mileage, and verify fuel levels
- Secure the vehicle keys and ensure all personal belongings and luggage are safely removed
- Complete and submit the required paperwork to notify management of any mechanical damage or issues
- Review the final rental contract with the customer, clearly explaining all charges
- Perform other duties as assigned to support business needs and objectives
As a Ready Line Agent:
- Maintain a clean, organized, and presentable ready line area
- Ensure all vehicles are meticulously cleaned, prepped, and ready for customer pick-up
- Inspect vehicles for quality standards and promptly pull any that need servicing
- Facilitate vehicle exchanges, swaps, or upgrades based on customer requests
- Confirm that an adequately completed checkout slip accompanies each vehicle
- Assist customers in locating their rental cars and help with luggage when necessary
- Support the efficient flow of vehicles by moving and parking cars within the facility as needed
- Perform other duties as assigned to support business needs and objectives
Education & Experience
- Valid Driver's License
- High School Diploma or equivalent
We're Looking For
- Top-notch people skills
- Ability to troubleshoot with a smile
- Patience and understanding throughout the rental experience
Europcar Mobility Group
Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. "We help to change the way you move" is what we stand for and brings us together.
We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.
Our brands address differentiated needs, use cases and expectations: Europcar - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car, one of the main players in the car rental market in the US, with a "value for money" positioning.
Customers' satisfaction is at the heart of the Group's ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.
More info at:
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