Cloud Infrastructure Support Engineer

Infrastructure Support Engineer

Location: Durham, NC/ Westlake, TX/Merrimack, NH/ Boston, MA/Providence, RI

Duration: Long Term Contract

System administration and production support of Confluent Kafka and IBM MQ on AWS

8+ years of experience in production support and services in the financial services industry

Expertise in system administration and production support of Confluent Kafka and IBM MQ on AWS

Extensive experience working on AWS cloud environment

Extensive experience in change, incident and problem management

Exposure to handling on-call production support across varied infrastructure components like EKS, database technologies like MongoDB, MariaDB and caching solutions like Redis on AWS would be a plus

Experience in capacity planning/forecasting and HA/DR configuration for various infrastructure components on AWS

Experience in building and deploying CI/CD pipelines with Jenkins Core and Terraform

Experience in monitoring and alerting using CloudWatch, Datadog

Flexibility and adaptability to learn and support new technologies on the cloud

Strong communication (written and verbal) and interpersonal skills

Able to understand a complex and global systems environment

Familiarity with ITIL framework and Agile Methodology

Brokerage systems knowledge

Ability to effectively multi-task and manage his/her time, and the ability to work independently as well as within a team environment

Proven ability to improve support processes and customer experience