In-Home Measure Technician: Customer-Focused Home Pro

Position Purpose The Measure Technician (In-Home Advisor) works independently in a traveling field role in support of The Home Depot's Field Services Organization. The Measure Technician's role is to provide quality professional customer service that consistently meets or exceeds Company standards of excellence and customer expectations. This position is responsible for performing in-home measure appointments, including creating, maintaining, and improving customer relationships while interacting with customers daily. This position supports sales, product inquiry, taking in-home measurements, and coordinating installations within the Measurement Services center Field Services Organization. This position is responsible for providing a positive customer experience, through accurate measurements, calculations, quote review and presentation. This associate primarily travels to appointments and conducts work within a pre-defined geographical area, but also may provide services support to company locations. All actions are completed with company issued devices. This position focuses on achieving various services goals, including customer service, measure accuracy and timeliness, and sales productivity. The Measure Technician reports directly to the Assistant Market Manager. Key Responsibilities 60% Appointment Measures - Complete daily routes for pre-assigned measure appointments as efficiently and accurately as possible. 4% Collaboration - Cooperate with Associates, Supervisors, and Managers to complete all other work activities as assigned. 1% Compliance - Follow all policies, procedures, and adhere to work schedule. 35% Customer Service - Ask customers open ended questions and listen to responses about their projects and product needs. Describe features and benefits of merchandise as well as steps involved in completing projects. Demonstrate product and services knowledge in answering customer questions. Identify opportunities to engage customers in other services programs. Direct Manager/Direct Reports This Position typically reports to the Assistant Market Manager This Position has up to 0 Direct Reports Travel Requirements Travel between locations required. Physical Requirements Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-20 pounds). Working Conditions Located in a comfortable indoor area. Conditions could produce mild discomfort on occasion. Minimum Qualifications Must be 18 years of age or older Must be legally permitted to work in the United States Reliable Transportation Preferred Qualifications None Minimum Education The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED Preferred Education The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED Minimum Years of Work Experience 1+ years of previous related work experience Preferred Years of Work Experience 1+ years of previous related work experience Minimum Leadership Experience No previous leadership experience Preferred Leadership Experience No previous leadership experience Certifications None Competencies Action Oriented Collaborates Communicates Effectively Customer Focus We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. #J-18808-Ljbffr Home Depot