Out Gate Clerk / Customer Service Rep
$25 per hourEast Coast Warehouse & Distribution Corp
Job Description
Job Description
Out Gate Clerk / Customer Service Rep is to work in our fast-paced office dealing with the Import community. Servicing customers via phone and emails to provide most current information and problem solving.
- Accepting Safeway chassis being returned by outside carries.
- Responsible for daily customer communication related to delivery orders and warehouse/Customs moves.
- Responsible to ensure no cargo is released prior to clearance of US Customs holds.
- Prepares and thoroughly checks charges to ensure they are free of error prior to sending to customers.
- Works directly with customer on obstacles that can arise due to terminal related delays and issues.
- Dictates customer expectations to members of the dispatch team. Respond to customer or US Customs inquiries via phone and email.
- Check documentation for drivers (license/registration/etc.)
- Check system to ensure cargo is released/charges paid/freight release present
- Double check/print Vilden release sheet
- Ensure trucking company is authorized to pick up chassis
- Process the out-gate systemically
- Print, scan, & file out-gate paperwork, provide copy to driver
- Calling/emailing for driver pickup issues
Salary $25 per hour
Vacancy posted 13 days ago
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