Senior Manager, Advanced Data Analytics and Insights

Senior Manager, Advanced Data Analytics and Insights – Fidelity Location: Durham, NC. Method: Onsite. Experience Level: Senior Manager. Department: Business Analysis & Project Management. Fidelity is transitioning to a full-time onsite working model in phases. The Senior Manager will drive improvements to the digital experience for customers by leveraging advanced data analytics, visualization, experimentation approaches, and tools. The role involves partnering with business stakeholders to understand critical business questions and data needs, assessing opportunities, measuring impact of enhancements on customer satisfaction and business objectives, and translating data into impactful insights. Primary Responsibilities Develop and execute comprehensive learning agendas that inform strategic business decisions and tackle key stakeholder questions. Translate business questions into hypotheses that can be validated via experimentation or data analysis. Analyze customer interactions at every touchpoint to measure usability, effectiveness, and client satisfaction within the overall cross‑channel journey. Create data‑driven narratives of the customer experience, highlighting successes and friction points to inform future initiatives and strategies. Present and deliver actionable insights and recommendations to senior business leaders and product owners, enabling objective, informed decisions. Contribute to project strategy and deliverable planning, influencing vision, mission, work plans, and timelines. Collaborate effectively with technology, business, and analytics colleagues in an Agile development environment. Develop and maintain working relationships with team members, client stakeholders, and peers. Communicate project updates and recommendations to senior stakeholders concisely and clearly. Continuously improve data analytics and insights capabilities, monitoring innovation across the industry and sharing knowledge organization‑wide. Education and Experience Bachelor’s degree in Computer Science, Engineering, Information Technology, Information Systems or closely related field (or foreign education equivalent) and five (5) years as Senior Manager, Advanced Data Analytics and Insights (or related role) developing data‑driven insights using advanced analytics and data visualization platforms. OR Master’s degree in the same fields and three (3) years of experience as a Senior Manager, Advanced Data Analytics and Insights (or related role) developing data‑driven insights using advanced analytics and data visualization platforms. Skills and Knowledge DE in developing data‑driven insights to inform business strategy, including digital experience enhancements, service optimization, audience segmentation, customer experience personalization, and new product launch initiatives using SQL, Python, Snowflake, Tableau, and Adobe Analytics. DE in data modeling, designing large datasets, implementing pre‑aggregations and transformations using Snowflake SQL, Python, and Excel to integrate customer data from disparate sources and creating advanced visualization modules, real‑time dashboards, and automations. DE in creating a comprehensive analytical learning agenda for product usage, success metrics, and customer demographics using Adobe, Tableau, and SQL; and consulting with stakeholders to articulate business requirements using measurement and experimentation. DE in designing measurement strategy and implementation using Adobe Digital Marketing Suite analytical tools and centralized tag management systems, linking tags to on‑premise and off‑premise Snowflake data warehouses. Certifications None specified. Equal Opportunity Employer Fidelity Investments is an equal opportunity employer. We believe the most effective way to attract, develop, and retain a diverse workforce is to build an enduring culture of inclusion and belonging. Reasonable Accommodations Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to View email address on click.appcast.io or by calling View phone number on click.appcast.io, prompt 2, option 3. Applicant Screening Certain roles may require a preliminary credit check during the screening process. Candidates who receive a Fidelity offer will undergo a background investigation, which may include a criminal, civil, or regulatory review and, where permitted, a pre‑employment drug screen. #J-18808-Ljbffr Habitat For Humanity Of Durham