Resident Services & Leasing Associate (Bilingual Mandarin)

Job Description

Job Description

About the Opportunity

A premier residential development in Willets Point, Queens is seeking a Bilingual Resident Services & Leasing Associate to join its growing team. This is an exceptional opportunity for someone looking to launch or advance a career in real estate, property management, or customer relations.

This role is approximately 80% customer-facing translations and 20% administrative , serving as a key point of contact for Mandarin-speaking prospective residents and tenants. You'll guide applicants through the leasing process, provide exceptional resident service, and support the daily operations of a professional leasing office.

Whether you're transitioning from hospitality, customer service, banking, retail, or office administration, this position offers comprehensive training, hands-on experience, and long-term career growth within one of New York City's most exciting residential communities.

Key Responsibilities

• Welcome prospective residents and conduct professional apartment tours.
  
• Serve as the primary Mandarin-speaking resource for prospective tenants and residents.
  
• Translate and explain leasing documents, policies, and procedures in both Mandarin and English.
  
• Guide applicants through the leasing process from initial inquiry through move-in.
  
• Respond promptly and professionally to inquiries by phone, email, and in person.
  
• Deliver a warm, polished, and exceptional customer experience while supporting leasing objectives.
  

• Prepare lease agreements and process rental applications.
  
• Maintain accurate leasing records and documentation.
  
• Assist with income qualification and compliance requirements.
  
• Update property management software and lease files.
  
• Support daily office operations and administrative functions.
  

• Join one of New York City's landmark residential developments.
  
• Excellent entry point into the real estate and property management industry.
  
• Comprehensive training and ongoing professional development.
  
• Primarily customer-facing role with meaningful resident interaction.
  
• Collaborative, supportive, and professional team environment.
  
• Long-term career growth with an established real estate organization.
  

• Fluent in Mandarin and English (Cantonese is a plus).
  
• Excellent interpersonal, communication, and customer service skills.
  
• Professional, polished, and confident working in a client-facing environment.
  
• Highly organized with exceptional attention to detail.
  
• Ability to manage multiple priorities in a fast-paced office.
  
• Proficient in Microsoft Office and comfortable learning new software platforms.
  
• High school diploma required; Bachelor's degree preferred.
  
• Preferred Qualifications
  
  • Experience in customer service, hospitality, retail, banking, reception, office administration, leasing, or property management.
    
  • Sales or client-facing experience is highly valued.
    
  • Familiarity with affordable housing programs or LIHTC is a plus but not required.