Health Coach

Health Coach (Illinois)Springfield, ILAt Diverge Health we are passionate about improving health access and outcomes for those most in need. We partner with primary care providers to improve the engagement and management of their Medicaid patients, offering independent practices with specialized resources and clinical programs to close gaps in care. Our teams work to address medical, social and behavioral patient needs, lowering healthcare costs and improving patient lives. Guided by our core values of humility, continuous learning and feeling the weight, our team is on a mission to strengthen communities from within, unlocking people's ability to live their healthiest lives.This role is a great fit for someone who loves to learn, finds meaning in their work, and is passionate about helping others live healthier lives. As a Health Coach, you'll partner with patients to build healthy habits, overcome barriers, and connect with the right support and resources. Health Coaches are at the heart of our care model, we're looking for people who are adaptable, empathetic, flexible, and thrive in an everchanging environment.Training at Diverge Health is immersive, hands-on, and designed to fully prepare you for success as a Health Coach. It's a core part of your journey—building the skills, confidence, and support network you'll need to thrive in this role.During your initial 17-week training period, you'll participate in daily live instruction, interactive learning modules, role plays, teach-backs, and practice sessions with real patients. You'll then move into an apprenticeship phase for approximately two additional months, working alongside experienced coaches and receiving ongoing feedback and mentorship.At the end of your apprenticeship, you'll complete a sign-off process to begin full-time patient care with the knowledge, tools, and community to succeed.As a Health Coach, you will be a trusted partner to patients, helping them understand their conditions, stay engaged in their care, and take practical steps toward better health. You'll work closely with a care team of clinicians to coordinate care and support patients holistically.Key areas you'll add value:Conduct one-on-one coaching sessions in homes or community settings, building trusted relationships with up to 20 patients each week.Educate patients about chronic conditions such as diabetes, COPD (Chronic Obstructive Pulmonary Disease), asthma, CHF (Congestive Heart Failure), and hypertension.Motivate and empower patients through goal setting, accountability, and culturally sensitive health coaching.Help patients engage or re-engage with primary care, including scheduling visits and ensuring follow-up after hospitalizations.Support care coordination by reviewing charts, confirming appointments, and helping patients prepare for visits.Guide patients in identifying and accessing community, health plan, and government resources (e.g., food assistance, housing, transportation) using resource directories and other tools.Document patient encounters and progress accurately in our internal database to inform the broader care team.Collaborate with Nurse Practitioners and Social Workers to facilitate case reviews and support patients with complex needs.Communicate patient risks or complications promptly to clinical team members for follow-up and triage.Support other tasks as needed to best meet the needs of the patient, their primary care provider, or the care teamWhat you'll bring:2+ years of experience in customer service, community work, teaching, case management, or other people-centered roles.High School diploma or GED required (some college or healthcare experience preferred).Strong interpersonal and organizational skills; able to build rapport quickly and follow through consistently.Comfort with technology and adaptability, experience using systems like Salesforce or willingness to learn.Ability to work independently and collaboratively across a care team.Commitment to health, wellness, and supporting others in achieving their goals.Local travel on a regular basis - required (up to 70%) within the surrounding community.Who we're looking for:Empathetic, humble, and conscientious—you inspire trust and motivation in others.Comfortable with change and ambiguity; self-directed and adaptable in a fast-paced environment.A practical problem solver who acts quickly and thoughtfully to move work forward.Skilled at building authentic connections with people from all walks of life.Curious, open to feedback, and driven by continuous learning.A strong ambassador for Diverge Health's mission, values, and purpose.In-Person Training & Work Requirements This role includes in-person training and patient visits. We believe learning together and meeting patients face-to-face are essential parts of the Health Coach experience. Employees living more than 60 minutes from the Diverge office during typical commuting hours may be eligible for an exemption from in-person training requirements. Office location is subject to change based on market needs.Compensation:The hourly rate for this position is $24.00Eligible for consideration of an annual performance-based bonus, contingent on individual contributions and overall company goals