Bilingual MRI Call Center Agent

MRI AgentOrtho Sport and Spine Physicians is a rapidly expanding orthopedic practice, with clinics in Georgia, South Carolina, Kentucky and Tennessee. Additionally, there is an Ambulatory Surgery center in Atlanta. The practice specializes in providing state-of-the-art, minimally invasive treatment of complex neck and spine problems, as well as sports related injuries and conditions.The agent will need to handle many MRI inbound and outbound calls to our patients. Provide outstanding service to our patients by answering questions, addressing concerns, scheduling MRI appointments. The successful candidate must be reliable, polite and adaptable. Candidate should be patient-focused, efficient and detail oriented.Duties:Engaging in active listening with caller, confirming or clarifying scheduled MRI appointmentsUtilizing EMR, spreadsheets and given material appropriatelyAnswering or making calls out to patients pertaining to MRIScheduling, rescheduling MRI appointmentsMeeting quotasRequirements:Knowledge of HIPAA and OSHA standards as pertains to the jobProven ability to maintain confidentialityAttentive to detail, proven ability to multi-task and take ownership of assigned tasksAbility to work independentlyPrevious experience in customer serviceStrong phone and verbal communication skillsEducation and Experience:High school diploma or equivalent1-3 years of experience in call center environmentGood data entry and typing skillsBilingual