Additional Services Technician

Position Summary Additional Services Technician – Essex County, MA. Provides specialized pest control and home protection services including termite treatments, mosquito control, insulation installation, exclusion work, and other pest management solutions. Combines hands‑on service delivery with exceptional customer care. Responsibilities Perform specialized pest control services such as termite and mosquito treatments, insulation installation, and exclusion work. Complete initial indoor and outdoor applications for new customers with a focus on quality, thoroughness, and attention to detail. Explain treatment plans, service features, and benefits to customers and address any questions or concerns. Follow assigned service routes and schedules while coordinating with office staff and management to ensure efficient delivery. Maintain accurate and organized customer, service, and appointment records using company technology and systems. Inspect and maintain company vehicles, equipment, and personal protective gear to ensure safe and effective operations. Promote customer satisfaction by consistently delivering high‑quality service and adhering to company standards and procedures. Qualifications and Requirements 1+ years of customer service experience. Demonstrated mechanical aptitude and familiarity with construction‑related tasks, including operating ladders and power tools safely. Must be 21 years of age or older. Valid driver’s license with 3+ consecutive years of driving history. Earn and maintain state‑required training and pest control licensing if applicable (training will be provided). Physical Demands and Working Requirements Capable of regularly lifting up to 50 pounds; occasional heavier lifting may be required. Requires clear vision for close and distant tasks, ability to stand for long periods, and manage repetitive motions. Exposure to pesticides, chemicals, pests, mold, allergens, and structural hazards. Use of safety gear is mandatory. Moderate noise level in the work environment. EEO Statement The Shield Co. Management, LLC is an equal opportunity employer committed to diversity and inclusion. We make employment decisions based on merit and business needs, without discrimination based on race, color, religion, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with applicable laws. #J-18808-Ljbffr The Shield Co Management, LLC