Key Holder/Shift Supervisor
Ole Times Country Buffet
Job Description
Job Description
Position: Key Holder / Shift Supervisor
Overview: The Key Holder / Shift Supervisor , reporting directly to the General Manager, is responsible for overseeing daily operations, managing non-management staff, and ensuring the smooth and efficient running of the restaurant. In the absence of the General Manager, the Key Holder / Shift Supervisor assumes full responsibility for maintaining operational standards, including adherence to the restaurant’s concept, health and safety guidelines, and financial performance metrics.
Key Responsibilities:
- Operational Oversight:
- Monitor daily restaurant operations to ensure high standards of product quality, customer service, and operational efficiency. Responsibilities include:
- Evaluating employee performance and managing staff workload.
- Monitoring food and labor costs, sales performance, and budget adherence.
- Overseeing food and beverage preparation, inventory management, and presentation standards.
- Reviewing Redbook entries and manager’s logs to track operational performance.
- Ensuring cash handling processes, including voids, comps, and drawer balances, are properly followed.
- Health & Safety Compliance:
- Conduct regular inspections of restaurant facilities to ensure compliance with health, safety, and sanitation standards.
- Staff Management & Development:
- Supervise and mentor non-management staff, providing guidance, training, and performance feedback.
- Develop work schedules and assign tasks to ensure operational efficiency.
- Lead recruitment efforts, including interviewing candidates and facilitating onboarding and training.
- Conduct performance evaluations and assist with corrective actions when necessary.
- Customer Service & Relations:
- Address customer concerns and complaints promptly to ensure customer satisfaction.
- Foster positive relationships with customers, staff, vendors, and corporate personnel.
- Assist in the resolution of operational issues and respond to inquiries related to food, beverages, and supplies.
- Administrative & Reporting Duties:
- Maintain accurate records of employee performance, disciplinary actions, and other HR documentation.
- Generate regular reports on restaurant performance, staffing levels, and operational issues for management.
- Ensure timely and accurate completion of administrative tasks, including scheduling, payroll, and correspondence.
- Operational Flexibility & Support:
- When necessary, step into roles such as food server, expediter, line cook, busser, or food runner to support restaurant operations.
- Oversee the preparation and service of food according to company standards for quality, safety, and presentation.
- Compliance & Standards:
- Ensure that the restaurant complies with all relevant federal and state regulations, company policies, and industry standards.
- Maintain a clean and organized work environment, ensuring that all equipment and supplies are properly stored and maintained.
- Other Responsibilities:
- Perform other duties as assigned to ensure the smooth operation of the restaurant.
Qualifications:
- Minimum of 1 year of relevant experience in a managerial or supervisory role within the hospitality industry.
- Strong leadership, interpersonal, and communication skills, with the ability to interact effectively with team members, customers, and vendors.
- Fluent in English (both spoken and written).
- Professional appearance and customer-friendly demeanor.
- Ability to work long hours, including split shifts, as required.
- Physical stamina to stand for extended periods and lift up to 25 lbs.
- Flexibility to work varying shifts, including evenings, weekends, and holidays.
BENEFITS WE OFFER
• Medical, Dental and Vision Coverage
• Discounted Meals
We are an equal opportunity employer and recognize the strength that diversity brings to the workplace.
$15 per hour
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