Call Center Specialist

Job Level :Entry Level (less than 2 years) We’re more than just quality treatment for substance use disorders.We’re a total health community. At SSTAR, our mission is healing thecommunity, one person at a time. We will provide a personal level ofhealthcare and addiction treatment that addresses the mental,physical, and spiritual well-being of everyone we touch. SSTARis a Federally Qualified Health Center (FQHC) which affords ouremployees eligibility to apply for one of our three Loan Repayment Programs. The Call Center Specialist will be responsible for all incoming callsincluding triaging and scheduling duties. Shifts between : Monday-Friday,9:00am-5:00pm. Compensation : $17.00 - 17.50/hour 403B Disability insurance through Massachusetts PFML Employee discounts, cell phone, eyewear etc. Health insurance Life insurance Paid time off Vision insurance Flexible Spending Account Opportunities to earn CEU's Voluntary Benefits including but not limited to, Disability, Life,Critical Illness, Accident and Disability Insurances Duties & Responsibilities Answering all incoming phone calls in a professional manner. Responsible for entering demographic information, insuranceinformation and valid email address. Verify insurance eligibility. Scheduling appointments Engaging in active listening with callers, confirming orclarifying information and ability to diffuse inappropriate behaviorfrom client as needed. Utilizing software, databases, scripts, and tools appropriately. Understanding and striving to meet or exceed call center metricswhile providing excellent consistent customer service. Adhering to all company policies and procedures. Experience and Skills: Call center experience, preferred. Exceptionally customer service, active listening, and verbal andwritten communication skills. High degree of tact and discretion. Experience with scheduling, typing and computer skills. Ability to work well in a team environment. Understanding of client needs and willingness to help. Adaptability and accountability. #J-18808-Ljbffr Wiels