Enterprise Contact Center Architect

Enterprise Contact Center Architect (CCAI / CES - GCP)

Our client, a leading organization in the technology and customer experience sector, is seeking an Enterprise Contact Center Architect (CCAI / CES - GCP) to join their innovative team. As an Enterprise Contact Center Architect (CCAI / CES - GCP), you will be an integral part of the enterprise solutions department supporting digital transformation initiatives. The ideal candidate will demonstrate strategic thinking, strong communication skills, and a collaborative mindset, which will align successfully within the organization.

Job Title: Enterprise Contact Center Architect (CCAI / CES - GCP)

Location: Dallas, Texas (Remote work available)

Pay Range: Commensurate with experience

What's the Job?

• Design, govern, and evolve large-scale contact center and customer experience ecosystems.
• Lead end-to-end CX, Conversational AI, and GenAI transformations across voice, digital, and omnichannel channels using Google CCAI, CES, Vertex AI, and integrations with leading CCaaS platforms such as Genesys, Avaya, and Cisco.
• Define enterprise CX architecture strategy and develop comprehensive roadmaps for future growth.
• Design virtual agents, agent assist, and GenAI-driven CX solutions to enhance customer engagement.
• Lead integrations with CRM and enterprise systems, acting as a trusted advisor to enterprise clients and supporting pre-sales, delivery governance, and mentoring of architects.

What's Needed?

• 20+ years of IT experience with a focus on contact center platforms and enterprise CX transformation.
• Deep expertise in Google CCAI/CES, Conversational AI, and GenAI technologies.
• Strong experience with Google Cloud Platform (GCP).
• Proven leadership in client advisory roles and enterprise CX strategy development.
• Excellent communication and collaboration skills to work effectively across teams and with clients.

What's in it for me?

• Opportunity to work on cutting-edge customer experience transformation projects.
• Competitive salary aligned with your expertise and experience.
• Remote work flexibility to support work-life balance.
• Engagement with a forward-thinking organization committed to innovation.
• Supportive environment fostering professional growth and development.

Upon completion of waiting period consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.